IT Support Technician 2 - Seattle, WA (remote possible)

Employer: WSDOT

Job Description:
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT Washington State Ferries Information Technology Division is currently seeking an IT Support Technician 2 in Seattle, WA. This is a non-permanent position, expected to last through June of 2023. In this role, you will be responsible for supporting regional customers by assessing and resolving issues regarding hardware replacements, software applications, and conflicts with third party products. The IT Support Technician 2 meets critical needs for employees to use desktop computing resources to carry out their mission of operating and improving the state’s transportation systems and ensuring the safety of the traveling public.

What to Expect
Among the varied range of responsibilities held within this role, the IT Support Technician 2 will:

Assist IT professional staff with installing, maintaining, and resolving hardware and software problems; reload software or reconfigures systems where required.
Manage and maintain operating systems and computer resources to ensure compliance with current standards.
Support various WSDOT conference room technology including PC’s OWL’s, cameras, and microphones.
Track and monitor IT inventory by assigning assets to individual users and business organizations, documenting assignments, and auditing inventory; track and monitor active service requests to ensure timely resolution.
Install and maintain peripherals such as printers, modems, scanners, and removable storage devices.
Track and audit WSDOT purchased software for compliance with license agreements.

To be considered for this opportunity, the following are required:

Two years of college credits/education in Computer Science or related field, or equivalent experience

It is preferred that qualified candidates also have:

CompTIA A+ certification
CompTIA Net+ certification
Experience providing technical consulting
Experience performing installation of IT hardware and software
Experience supporting Microsoft Operating Systems, Microsoft Suite, and Adobe products

Important Notes

This recruitment may also be used to fill additional positions per business needs.
This position offers flexible/hybrid remote work options.
This is a non-permanent opportunity, expected to last through June 2023.
The salary listed for this position includes a legislative approved 5% premium for workers in King County.
By issuance of proclamation, the Governor of Washington State mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.
WSDOT does not use the E-Verify system. For more information, please visit


Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. Employees in this position enjoy a standard daytime schedule, working Monday-Friday only, with weekends off.
Paid Leave – In addition to 10 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:

An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Amanda Strebeck, at . Please be sure to reference IT Support Technician 2 #05007n in the subject line.

Contact Person:
Location: Seattle, WA
Application Method:
Base Pay: $3,796-$5,098/month

Posted on March 15, 2022

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