Network Administrator- Tri-Cities

Employer: CBIT

Job Description:
Full Job Description:
Do you enjoy a fast-paced work environment? Ready to build more technical skills? Are you great at solving problems and thinking on your feet? Do you love to work with computers and gain exposure to new platforms? Do you have a passion for helping others? If you answered yes to all of these questions, we’d love to see your resume!

We are expanding our team and need a technician who can provide IT support to our clients. If you have the technical expertise, willingness to roll up your sleeves to learn, and the people skills we’re looking for, we can’t wait to meet you!

Network Administrator Summary:
As a Network Administrator, you will assist clients with technical issues via phone, email, chat and onsite. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services as you assist our clients with technical problems concerning hardware, software, VoIP, and specialized products unique to their industry. We also manage routine maintenance and installations for our clients.

- Provide excellent customer service at all times
- Walk clients through diagnostic procedures to identify and resolve errors
- Communicate with vendors to request service, update, and resolve open tickets
- Adhere to established methods for responding to and documenting support requests
- Perform maintenance tasks on end user devices
- Provide ongoing user training and self-fix solutions to clients
- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
- Handle technical requests such as password resets, drive mapping, and user accounts setup
- Assume on-call responsibilities every 3-weeks.
- Perform troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more
- Assist with hardware and software procurement
- Review backups, endpoint protection and other management portals daily and fix or report on issues as directed
- Provision new PBX’s and configure standard settings in our VoIP system for new customers
- Provide onsite VoIP installation when required
- Troubleshoot and resolve VoIP issues, escalate all other issues
- Have a basic understanding or routing, switching, IP addressing, DHCP, DNS and other common technologies and protocols.

Qualifications and Skills
Excellent verbal and written communication skills
Proven time management skills
Proven reliability and the ability to work independently & with a team
Excellent customer service skills
Problem solving and troubleshooting skills
1-3 years of tech support experience
1-3 years of customer service experience
1-3 years of O365 administration experience

About CBIT, Inc.:
CBIT is a Managed Services Provider (MSP) based in Richland, WA providing IT Services, Internet, Telephone/VoIP and Security to small and medium businesses. We provide remote and on-site support services through new and on-going service contracts, often implementing system upgrades and total system installations. Our work environment is friendly and is designed for the self-motivated, resourceful individual. Our customers include dental offices, manufacturing facilities, accounting firms, legal firms and general businesses.

Job Type: Full-time
Salary: $40,000.00 - $60,000.00 per year (based on experience)

Dental insurance
Health insurance
Paid time off
Vision insurance

8 hour shift
Day shift
On call

High school or equivalent (Required)

IT: 1 year (Required)

Work Location: Multiple Locations

Contact Person: Jaden Turner
Phone: 509-578-5424
Location: Tri-Cities, WA
Application Method: Resume
Base Pay: $40,000 - $60,000 (based on experience)

Posted on March 08, 2022

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