Patient Flow Coordinator- Seattle, WA

Employer: Virginia Mason Medical Center

Job Description:
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state – CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.

You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

The Patient Flow Coordinator coordinates and facilitates the non-clinical activities of the patient care area through acting as a liaison with the nurse, physician, and ancillary staff enabling them to focus on quality care and patient satisfaction. This position coordinates unit by greeting patients and visitors, triaging phone calls, maintaining current information on locator boards; communicates scheduled tests and procedures for patients. Some responsibilities include but are not limited to processing patients charts upon admission and discharge,assisting with medication reconciliation upon admission, mayprocess medication calendars and micromedix for discharge portfolios. Patient Flow Coordinator coordinates and maintains nursing unit supplies; monitors patient confidentiality; maintains a hazard-free work environment. As appropriate, responds to patient/visitor requests and complaints; escalates requests/complaints to the appropriate staff as necessary. Ensures correct patient type and accommodation codes on daily basis on all patients.

High school diploma, or equivalent
At least two years customer service experience, preferably in a healthcare setting
Working knowledge of medical terminology
Excellent customer service skills
Demonstrated time management, organizational and problem solving skills
The ability to work independently; strong interpersonal skills
Excellent verbal and written communication skills
Strong computer skills and knowledge of VM information systems
An understanding of diagnostic tests, coding, procedures, and preparation
CPR certification required

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the country's most livable cities, you will find that an opportunity with Team Medicine is one worth taking.

We are an equal opportunity/affirmative action employer.

Contact Person:
Location: Seattle, WA
Application Method: Online:
Base Pay: DOQ

Posted on January 13, 2022

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