Employer: Baker Boyer Branch
Yakima Help Desk Technician
Job Category: Administration
Requisition Number: YAKIM001114
Posted: December 10, 2021
921 Seattle Slew Run
Yakima, WA 98908, USA
About Baker Boyer:
Baker Boyer is the oldest independently owned community bank in the Pacific Northwest. It serves the Walla Walla, Kennewick and Yakima communities with seven branches, providing wealth management as well as personal and business banking services.
About this Role:
The Help Desk Technician is responsible for assisting in the upkeep and support of computer systems across the bank. This position sits within the IT department but will work with all divisions within the bank to provide support and security for all computer system infrastructure. This position will be responsible for working with end users to support their business needs in an efficient, customer focused, secure manner.
Roles and Responsibilities
Receive, triage, and work service calls via phone, email, in person or via a ticketing system from internal sources.
Document received service calls and actions taken
Work cooperatively with the extended IT team to route and resolve issues
Build and maintain desktop PCs
Troubleshoot end user issues
Maintain the highest levels of confidentiality and information security
Actively participate in IT team meetings and planning activities.
Provide feedback on audit, compliance, policy and procedure requests
Other duties as assigned
Education and Experience
BS in Computer science or similar degree. 1-2 years’ experience in IT preferred. Or any equivalent combination of education, experience, and training that provides the required knowledge and abilities to do the job. Demonstrable continued growth and learning desired.
Skills and Qualifications
Knowledge of or ability to learn:
Microsoft Desktop, Server and Productivity software
Core Banking software
Active Directory and identity management
Various banking industry software applications
Outstanding attention to detail
Excellent analytical and problem-solving skills
Ability to work independently and within a team environment
Ability to juggle multiple projects simultaneously and manage time efficiently
Demonstrates excellent organizational and time management and project management skills
Demonstrates strong verbal and written communication skills, including presentation skills
Ability to teach others. Plan and organize instruction to non-technical persons in ways that maximize learning.
Proactively builds and maintains positive relationships by portraying an approachable and open-minded outlook
Is a team player, willing to help out as needed and keeps team informed of status and needs
Exhibits active listening techniques, and is open to feedback and continual improvement
Is professional in dress, speech and manners.
Physical Demands/Conditions Requirements:
The job tasks and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform the essential functions.
While performing the duties of this job, the person in this role is regularly required to sit, write, type, speak, & listen. The employee is occasionally required to stand, walk, reach, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus. Ability to sit at desk and work on computer.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Baker Boyer believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to adjust the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.
Baker Boyer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Location: Yakima, WA
Application Method: Online: https://recruiting2.ultipro.com/BAK1004BBNB/JobBoard/faaac723-36e5-4da2-a24d-780174960c4f/OpportunityDetail?opportunityId=67017f02-ffa1-4e26-842a-9e3fc671052f
Base Pay: DOQ
2011 W. Washington Ave
Yakima, WA 98903