Service Technician- Gladstone, OR

Employer: Swickard Auto Group

Job Description:
At Swickard, we’re passionate about vehicles and committed to providing 100% customer support and satisfaction – that’s where you come in!

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be their favorite place to work! If you understand hospitality and are committed to the customer experience, we’d like to talk to you! Swickard is changing the way auto dealerships operate and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry – and our team just continues to grow!

We’re already in the Top 100 companies in automotive retail – come find out why!

We are seeking a Service Technician with excellent customer service skills, a strong work ethic, and the ability to grow into a leadership position. We are a very busy dealership with a steady workflow, an experienced service team, and a very up-to-date facility. Additionally, we offer the opportunity for very competitive income, benefits, and an enjoyable work environment.

Responsibilities:
- Interact daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
- Perform vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards; drive Customer loyalty
- Communicate with Parts Department and Service Advisors regularly to effectively manage production and Customer communication
- Diagnose the cause of any malfunction and perform repair, if authorized by the Customer
- Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of Customer vehicles
- Document work performed on each vehicle on the repair order
- Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as appropriate
- Provide an exceptional customer experience to drive loyalty
- Achieve targeted Customer Satisfaction Index

Qualifications:
3+ years prior automotive diagnostic experience
Strong focus on Customer Service; team player
Ability to work in a fast-paced work environment
Strong organizational skills and detail-oriented
Possess a valid in-state driver's license and an acceptable driving record

Swickard offers a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays, vacation time, and a 401K plan.

Come join us - be part of an amazing culture that’s transforming the way customers feel about buying or leasing their next vehicle. You’ll be working alongside other talented individuals with the same vision and commitment – together we’ll drive toward a shared goal of giving our customers an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity, and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Contact Person:
Phone:
Email:
Location: Gladstone, OR
Application Method: Online: https://www.mbseattle.com/automotive-jobs-in-seattle-wa
Base Pay: DOQ

Posted on January 04, 2022

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