Communications Service Technician- Tacoma, WA

Employer: City of Tacoma

Job Description:
The City of Tacoma Information Technology department is seeking to fill a Communications Service Technician position for one (1) year. This position will install and maintain wiring/cabling infrastructure supporting voice, video and data communications for General Government. This position will also install/test voice endpoints and associated adjuncts, perform voice station and subscriber programming, maintain cabling plant, equipment inventory, and perform preventative maintenance.

Responsibilities:
- Install, test, and repair wiring and cabling for voice, video and data services
- Perform adds, moves, and changes to voice telephone services; installs various equipment such as equipment racks, uninterruptible power supplies, wireless access points, and associated voice-related equipment such as telephone sets, headsets, power adaptors, etc.
- Perform telephone station and voice messaging subscriber-level programming for new and/or changes to existing services
- Review and respond to incoming incidents and/or requests for new services, repairs and/or changes to existing services for telephone station and voice messaging subscriber, and create maintenance orders as-required
- Input and maintain equipment inventory
- Assist with the installation of new voice systems and wireless access points to include the installation of wiring and cabling as-needed
- Perform quarterly preventative maintenance within communications rooms & MDF/IDFs
- Coordinate with telephone carriers for new services and/or repair of existing services to demarcation point

This position requires above-average knowledge for system/circuit analysis and troubleshooting. Technicians must also have work experience using standard hand tools to include punch down tools, fiber/power meters, MTDR copper pair testers, Fluke LAN analyzers, and other specialized devices. They must be able to perform EIA/TIA Cat 5 wiring installations to EIA/TIA568B specifications, and meet cabling standards. The ideal candidate must also be current with respect to the technical aspects of the telecommunications field, occupational hazards and safety regulations, and equipment inventory and cabling plant databases.
Candidates should have strong communication skills, and the ability to work both independently and as a member of a team. This position requires frequent standing, work performed on ladders, walking, reaching, kneeling, bending, crawling under raised floors, and stooping, and must be able to lift 40 pounds unassisted. Work is performed in confined areas with possible exposure to electrical voltage, occasional exposure to construction noise, and the candidate must possess a valid Washington state driver's license at the time of appointment and maintain thereafter for driving to/from service sites.

City of Tacoma:
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Working in the Information Technology Department and supporting local government departments which directly serves the residents of Tacoma is a fulfilling and satisfying career.

The City of Tacoma offers a generous program of employee benefits:
Outstanding working conditions and an exceptional quality-of-life environment.
Medical coverage for eligible employees, spouses and dependents, including children up to age 26.
Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
Personal time off.
Paid holidays.
Flexible schedules.
A great pension plan.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Qualifications
- Graduation from high school or equivalent
- Must pass and maintain Criminal Justice Information Services (CJIS) background check
- 5 years of experience with installation, maintenance and repair of wiring and cabling to support voice, video and data communications systems and equipment
- Valid Washington state driver's license at the time of appointment and maintain thereafter for driving to/from service sites

Desired:
- 3 to 5 years increasing technical experience in a telecommunications environment with install of voice telephone equipment and adjuncts, and voice telephone station and voice messaging subscriber level programming
- 6-12 months of customer service experience

Knowledge & Skills
This position requires above-average knowledge for system/circuit analysis and troubleshooting. Technicians must also possess working knowledge of electronic test equipment and other specialized devices. They must be able to perform systimax, Fiber optic, and EIA/TIA Cat 5 wiring installations, EIA/TIA 568B specifications, and meet cabling standards, policies and procedures, testing, and troubleshooting. The ideal candidate must also be current with respect to the technical aspects of the telecommunications field, occupational hazards and safety regulations, and equipment inventory and cabling plant databases.

Technicians must also be able to interpret and apply related rules, codes, policies and procedures, install, maintain and repair a variety of voice, video and data communications wiring/cabling and related equipment. They must also be able to read and interpret manufacturer’s manuals and procedures, and be able to understand and follow oral and written directions.

Selection Process & Supplemental Information
Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position.
NOTE: Applications received without the required resume and cover letter will not progress in the selection process.

Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points, with redacted birthdate and social security numbers.

Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate’s application. Providing false information will result in disqualification. Candidates must pass this evaluation in order to be placed on the eligible list for interview and hiring consideration.

The is a Temporary 1 year appointment. Appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted before the closing date and time listed on this job announcement.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before the closing date.

Contact Person:
Phone:
Email:
Location: Tacoma, WA
Application Method: Online: https://www.governmentjobs.com/careers/tacoma/jobs/3332219/communications-service-technician?pagetype=jobOpportunitiesJobs
Base Pay: $62,171 - $79,352/ YR

Posted on December 28, 2021

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