Electronic Service Technician - Union Gap, WA

Employer: Maf Industries

Job Description:
Electronic Service Technician
Maf Industries
2705 S 16th Ave, Union Gap, WA 98903
Salary: From $21 an hour
Job Type: Full-time
Number of hires for this role: 1
High school or equivalent (Required)
Driver's License (Required)
US work authorization (Required)

Pulled from the full job description
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Electronic Service Technician
Position: Electronic Field Service Technician
Department: Service
Direct Report to: Service Manager

Job Purpose:
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Serves customers by installing and servicing systems and products.

Job Responsibilities & Duties:
Serves existing accounts by investigating complaints; conducting tests; resolving problems.
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Produce timely and detailed documentation of service reports, detailed status reports to supervisor, installation reports, and test reports.
Maintains customer confidence by keeping service information confidential.
Updates job knowledge by participating in educational opportunities; along with departmental cross training.
Accomplishes operations and organization mission by completing related results as needed.
Manage all onsite installation, repair, maintenance and test tasks, diagnose errors or technical problems and determine proper solutions.
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization.
Comprehend customer requirements and make appropriate recommendations / corrections.
Inspection of, tune and troubleshoot all equipment to ensure proper operation of complete systems.
Clearly and professionally interact with customer, regarding status of commissioning, on a daily basis. Build positive relationships with customers
Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer.
Assemble, align, and install equipment as necessary.
Travel, approximately 60% of the time, sometimes for extended period’s normal maximum is up to 4 weeks.
Build positive relationships with customers
Performs related duties as assigned by supervision

Technical degree or certification in electrical work, electronics repair, or similar field.
Computer / server setup, repair, operation
Hands-on experience testing and repairing electrical devices or electrical installations.
Ability to use voltmeter and basic hand tools.
Proficiency with Microsoft Word and Excel.
Self-motivated and organized, Ability to manage multiple tasks and priorities.
Must have a working knowledge of blueprints, schematic drawings, and other drawings in an Industrial establishment to determine work procedures.
Electrical knowledge both high and low voltage – trouble shooting, diagnosis, installation.
Familiarity with mobile tools and applications
Strong record keeping skills.
Excellent customer service skillset

Preferred Knowledge/Experience/Skills:
Computer / server operations, troubleshooting and repair
Control systems networking
Project management experience
Leadership experience.
Bi-Lingual English / Spanish
Experience with software diagnostics and communication terminals.
Automation knowledge of PLC’s and communication
Capable of recording and reporting technical results for sorting improvements and testing.
Willing to learn the requirements for multiple commodities of fresh fruit and vegetables and how sorting electronic sorting impacts operations in the production facilities as well as the final packaging.
Ability to get a Passport that includes travel to Mexico and Canada.

Valid Driver license, clean MVR and capable of getting a passport with access to Canada
Ability to troubleshoot, test, repair and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules'

Work Location: One location
Work Remotely: No
Job Type: Full-time
Pay: From $21.00 per hour

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

10 hour shift
8 hour shift
Monday to Friday
On call
Weekend availability

COVID-19 considerations:
Mandating mask wearing, cleaning throughout facility every two hours.

Education: High school or equivalent (Required)
License/Certification: Driver's License (Required)
Willingness to travel: 75% (Required)
Work Location: One location

Contact Person:
Location: Union Gap, WA
Application Method: Online: https://www.indeed.com/jobs?q&l=Yakima%2C%20WA&start=50&vjk=f27c9260e408ef5c&advn=6873490248901984
Base Pay: $21 HR

Posted on December 13, 2021

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