IT Technical Analyst- Everett, WA

Employer: Frontier Communications Corporation

Job Description:
As a Frontier Technical Analyst, you will play an instrumental role in transforming Frontier's current software delivery process to align with more Agile ways of working. If you are an individual that is team-oriented, collaborative, able to work in a fast-paced environment, and are focused on meeting the needs of the business and our customers with customer-centric software products, then this is the perfect role for you.

This position requires a quick-learner who holds themselves accountable to not only learning the technical implementation of the product, but also learning the underlying current and to-be processes of said product. If you're skilled at analyzing requirements, assessing impacts to the software based on requirements, driving solutions, and rallying teams to continuously move the product forward, then you will be a great fit for this position.

The perfect candidate will have a blend of Waterfall and Agile experience, business skills and experience that enable them to facilitate technical discussions and design sessions with multiple stakeholders and delivery teams to drive measurable results. This role will require impeccable organizational, time management, and communication skills, both written and verbal.

What you'll do:
- Under direct supervision, provide professional-level support in routine to moderately complex areas such as systems analysis to implement and support software products.
- Resolve routine to moderately complex problems.
- Serve as a technical resource to users, stakeholders, and delivery teams in requirements elicitation and documentation processes.
- Assist in the design, review, evaluation and recommendation of solutions relating to software development of existing or new software products.
- Gathers and documents facts and data to be used in the review of technical implementation proposals or design documentation which consist of objectives, scope, and user expectations.
- Assists in the development of and provides technical direction to users, stakeholders, and delivery teams as it relates to supported software products.
- Support small to large-scale research and development initiatives and/or projects involving the implementation of new technologies and products.
- Evaluate and test new or modified software products and software development procedures to verify that applications function according to requirements and conform to established guidelines and best practices.
- Analyze and solve problems of routine complexity on software applications (mobile and web) for users and other pertinent stakeholders.
- Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems; participate in professional development activities as appropriate.
- Quickly learn the existing application and begin enhancing it Design, test, and build applications utilizing hardware, database, and programming technologies
- Analyze, refine, and transform data into usable formats for application creation and reporting Maintain documentation of application development (architecture, design, and user guide)
- Understand complex integration layers between Frontier systems Engage directly with users to gain understanding of business processes to improve application effectiveness.
- Become an expert on the ordering process and integrations with billing, provisioning, scheduling, and dispatch systems.
- Provide technical training and support to other departments for applications we support
- Learn/expand knowledge of programming languages such as SQL, Java, and JavaScript

What you bring:
- Excellent team player, eager to learn from others and to share skills with colleagues
- Excellent verbal and written communication skills
- Ability to write technical instructions Investigate and analyze information and to draw conclusions.
- Engage with development teams in Agile ceremonies and practices.
- Ability to adapt quickly to learn and support new systems and applications.
- Able to manage projects, this includes interaction with internal/external customers.
- Resolve technical problems using a pragmatic approach
- Minimum three years of work experience

Required Software Skills
Office Tools: Proficient in Microsoft Excel, Word, and PowerPoint Operating Systems:
Windows 7, Windows Server 2008
Client/Web Skills: SOAP UI, API Testing Source Control
Team Foundation Server or equivalent experience
Web Services: RESTful, SOAP, XML/JSON SDLC:
Agile-Scrum, Iterative, Waterfall Desired
Operating Systems: Windows
Databases: DB2, Oracle, MSSQL, Postgres, NoSQL
Languages: C#, T-SQL, JavaScript

Development Tools:
Visual Studio
The person should also possess the following traits
Enjoy working with others in a team atmosphere
Thrives in a collaborative work environment
Able to work with and refine loose business requirements
Have a "customer-service first" orientation

What we offer:
Competitive Salaries
Full Medical, Dental, Vision for you and your family
Paid Time Off
401k - Full-time and part-time regular employees' eligibility
Short- and Long-Term Disability
Life Insurance included with your Frontier employment with an opportunity to add more!

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Contact Person:
Location: Everett, WA
Application Method: Online:
Base Pay: DOQ

Posted on December 09, 2021

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