IT Support Technician, PTE 2 - Tacoma, WA

Employer: Bates Technical College

Job Description:
IT Support Technician, PTE 2
Salary: Depends on Qualifications
Location: Tacoma, WA
Job Type: Full-time
Department: Information Technology
Job Number: TS0030
Closing: 12/10/2021 11:59 PM Pacific

Notices to Applicants:
Per Governor Inslee's Proclamation 21-14.1, employees of higher education must be fully vaccinated against COVID-19, unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination, or request and be approved for a medical or religious exemption before beginning their employment with the College.

Provides primary IT support to individuals and small work groups. Independently completes a variety of routine technical IT assignments, such as installation, maintenance, troubleshooting, and analysis of computer systems, software, hardware, client/server, web-based, and network environments.

Essential Functions and Other Duties:
Preparing equipment orders, installing and configuring hardware and software on work stations including imaging desktops and diagnose and resolve desktop computer malfunction.
Performing routine installation, maintenance, and repairs of computer equipment and peripherals in a networked environment.
Performing preventive maintenance on desktop computers and peripherals.
Providing technical support to users over the phone, electronically, and in person.
Responding promptly to IT request tickets and maintain detailed and accurate documentation of all work performed.
Performing hardware repair on desktop computers and upgrading internal components, such as hard drives, video cards, network cards, CPU, and memory.
Configures computer classrooms and labs for use according to instructional needs and ADA regulations. This entails installing computers, monitors, peripherals, projectors, speakers, and needed wiring.
Maintains IT storage areas labeled, organized, and free of hazardous conditions.
Performing routine analysis, configuration and documentation of telephone systems.
Assists IT professionals in providing hardware and application support for day-to-day operations within an assigned area.
Prepares equipment orders, configures hardware and resolves printer problems.
Assists IT professionals in installing cabling systems and network interface cards, uninterruptible power supply backups and switches.
Uses help desk ticketing systems to track and troubleshoot all user issues, hardware and software configurations, installation procedures, equipment inventory database, spare parts inventory, and software license records.
Uses diagnostic utilities, desktop imaging and configuration manager tools to complete assigned work.
Ensures software meets end user needs. Installs, updates and configures software. Trains end users on basic use of software.
Moves, loans, tracks, adds, changes, programs and installs desktop work stations, tablets, computers, telephones, printers, conference equipment, video equipment, peripherals and/or related software or drivers.
Resolves routine security password issues for local area network, Wi-Fi, client/server, and Internet services.
May assist IT professionals in acquiring, installing, repairing and retiring computer equipment, peripherals and software.
Work closely with department team members to continually improve service delivery and procedures.
Provides technical training to end users.

Non-Essential/Other Functions:
Accountable for keeping personal development up-to-date; adding to skills and knowledge through courses that may be available through the Bates Technical College courses, professional development committees, etc.
Participate actively and collaboratively on committees for college as needed including but not limited to staff recruitment, college councils, etc.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional activities, duties and responsibilities may change at any time with or without notice to meet college needs.

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Qualifications -
Minimum Qualifications:
High School Diploma/GED and two years of relevant IT desktop support/help desk experience OR
Associates degree in IT and one year of relevant IT desktop support/help desk experience

Allowable Substitution
If necessary, alternative combinations of education and experience may be evaluated by Human Resources for comparability.

Preferred Qualifications:
Three years of experience in information technology related activities such as Help Desk phone support, testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware.
A+, Network+, Server+, Security+, CCNA, or any other IT entry level industry certification
Experience troubleshooting and setting up computer labs and classrooms highly desirable.
Conditions of Employment:
Per Washington State guidelines, Bates Technical College is a fully vaccinated campus and will require all staff and students to provide proof of vaccination status or request a medical or religious exemption.
Once offer of employment is made, a background check including criminal record history will be conducted. Information from the background check will not preclude employment but will be contingent in determining the employee's suitability and competence to continue to perform in the position.
This position has been designated as a bargaining unit position represented by Bates Technical College local union.
Valid Washington State Driver’s License and reliable vehicle for reimbursable travel.

Equal Opportunity Statement:
Bates Technical College reaffirms its policy of equal opportunity and does not discriminate on the basis of race, ethnicity, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, marital status, disability, or status as a disabled veteran or Vietnam era veteran in its programs and activities in accordance with college policy, and applicable federal and state statutes and regulations. Bates publications are available in alternate formats upon request by contacting the Disability Support Services Office at 253.680.7010. Inquiries regarding Bates' non-discriminatory policies, including Title IX and ADA, should be directed to: For student matters, the Dean of Student Services at 253.680.7102, Downtown Campus A211. For employee matters, the Director of Human Resources at 253.680.7180, Downtown Campus A326.

Bates Technical College
1101 S Yakima Avenue
Tacoma, Washington, 98405
Phone: 2536807176

Contact Person:
Location: Tacoma, WA
Application Method: Online:[0]=downtown%20campus%20(1101%20south%20yakima%20avenue%2C%20tacoma&sort=PositionTitle%7CAscending&pagetype=jobOpportunitiesJobs
Base Pay: DOQ

Posted on December 06, 2021

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