IT Services Technician II - Kirkland, WA

Employer: Lake Washignton Institute of Technology

Job Description:
IT Services Technician II
Salary: $5,714.00 Monthly
Location: Kirkland, WA
Job Type: Full-time
Division: Information Technology
Job Number: 21E023

This position is open until filled
Lake Washington Institute of Technology (LWTech), located 15 miles northeast of Seattle, is the only public institute of technology in Washington state and has provided high quality education since 1949. We offer 10 applied bachelor's degrees, 40 associate degrees and 80 professional certificates in 41 areas of study, including STEM-focused programs in Science, Technology, Engineering and Math. LWTech is located within the city of Kirkland, which is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo. LWTech was recognized by the Aspen Institute as one of the top 150 two year colleges in the nation in 2018 and is proud to be a Military Friendly School.

LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College's commitment to diversity and our campus culture may be directed to Human Resources.Equity, Diversity, Inclusion Council

Provide excellent customer service to the college community using information technology
services. Serve as Tier 2 support for ITS help desk requests. Under general supervision, perform basic to advanced technical tasks related to computer hardware and operating systems, network devices and cabling, telecommunications software and hardware, printers and multi-functional devices, software applications, databases, and other devices and solutions supported by IT Services. This is an exempt position that reports to the Director, IT Services.

Perform at first level of escalation (Tier 2) for requests sent from ITS Help Desk. Serve as technical resource on IT projects; perform assigned tasks on schedule and within scope. Function as specialist for assigned systems and solutions within LWTech's IT portfolio.
Provide technical resolution primarily on-site; escalate unresolved requests to next level within ITS or vendor partner.
Receive, unpack, inventory, assemble, configure, test, return, deploy, move, and surplus a wide variety of IT devices and applications.
Coordinate vendor on-site warranty repair.
Perform standard maintenance, preventative maintenance, modification, testing and debugging. Test according to appropriate standards.
Review system logs and messages to identify events and errors. Track and maintain inventory, supplies, and materials.
Research product information and review documentation; investigate and assess new software and equipment.
Demonstrate and assist employees with software and system operations; consult and assist manufacturer's representatives in the installation of computer and network equipment and software.
Maintain ITS documentation according to standards.
Follow IT security procedures at all times; inform and assist college employees with IT security procedures.
As training allows, provide backup to other ITS employees.
Advise and inform college staff regarding department services; identify potential problem areas and make appropriate recommendations.
Ensure areas of responsibility operate within the policies and procedures of the College and applicable governing agencies; recommend policies and procedures related to information technology services.
Assist supervisor with department planning of goals and objectives; plan, schedule, train,and direct work activities of employees of lower classifications as assigned; assume and effectively discharge other duties as assigned.

IT Technician & Desktop Certification:
A+ Certified Computer Technician or similar preferred.
Experience beyond supporting PC's to include Apple Products, IP Networks, mobile devices, Cisco phones, and/or classroom teaching technology.

Position Qualifications:
Associates degree or equivalent combination of education and work experience related to the above functions.
One year minimum IT experience installing and maintaining computer software, hardware, telecommunications, or network infrastructure equipment; or providing customer technical support.
Working technical knowledge of the latest operating systems, network protocols, and standards.
Ability to read and understand all relevant documents, including OEM guides, procedural documentation, and technical manuals.
Good customer-service orientation.

Salary and Benefits:
Salary is $5,714.00 per month. This is a full-time, 40 hours per week position. Typically, work hours are Monday-Friday from 7:00 am to 4:00 pm.

Occasional early morning, evening and weekend hours may be required. Medical, dental and insurance benefits are provided as currently administered under Public Employees Benefits Board; State Retirement Plan; vacation accrues at 2 days per month and sick leave accrues at 1 day effective upon employment.

Required Online Application Materials:
Online application
Current resume
Cover letter
Responses to the supplemental questions included in the online application process

Conditions of Employment::
Proof of COVID-19 vaccination status or documentation of eligibility for a reasonable accommodation under a religious or medical exemption
Official transcripts/certifications will be required upon employment
Other conditions that may apply will be detailed upon the offer of employment
Job offers are contingent upon successful completion of background/reference checks

Physical/Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility: ability to sit, walk or stand for extended periods of time
Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes and/or prepare materials or equipment
Lifting: frequently lift, carry, push, pull, or otherwise move objects up to 20 pounds Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person
Emotional/Psychological Factors: ability to make decisions and concentrate, frequent contact with co-workers, as well as the public
Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently

Environmental/Work Conditions:
Frequent use of office equipment
Exposure to weather; corridors between building are located outdoors

Eligibility Verification:
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work

Affirmative Action Statement:
Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College's Affirmative Action Policy may be directed to the Meena Park, Executive Director of Human Resources, Affirmative Action Office/Title IX Coordinator, (425) 739-8212.

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College’s commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. LWTech’s Annual Safety Report (ASR) is available online at

To obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.

Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this form.

Agency: Lake Washington Institute of Technology
11605 132nd Ave NE
Kirkland, Washington, 98034
Phone: 425-739-8212

Contact Person:
Location: Kirkland, WA
Application Method: Online:
Base Pay: DOQ

Posted on December 06, 2021

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