Revenue Agent 2 (in-training)- Tacoma, WA

Employer: Dept. of Revenue

Job Description:
The Department of Revenue's (DOR) Compliance Division is looking for instinctive individuals to fill vacancies as Revenue Agent 1 (RA1) in-training to a Revenue Agent 2 (RA2) vacancies. We are looking to hire Mainstream and Tax Discovery Revenue Agents.

Candidate screening will begin as early as December 1, 2021 and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture promotes a professional family of cohesive groups maximizing potential through opportunity. Visit this link to find out more about Revenue and read what our employees have to say about working here.

Watch our short video and let us show you why Revenue is a great place to work

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed training will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base.

A Revenue Agent 2, Tax Discovery discovers, investigates, and collects unpaid taxes using various skip-tracing tools and the internet. . Discovery includes self-generated cases of unregistered businesses and taxable personal property.

A Revenue Agent 2, Mainstream investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.

In addition to the above, the list below are other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2:
- Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
- Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residence.
- Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
- Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.

To qualify as a Revenue Agent 2 (range 50 - $3987 - $5229):
Two years' experience as a Revenue Agent 1 within the Department of Revenue.

To qualify as a Revenue Agent 2 (in-training) (range 45 - $3535 - $4627):
Bachelor’s degree in business or public administration, communications, finance, economics, political science, criminal justice, law, sociology, or psychology (degree must be from an accredited college or university by the U.S. Department of Education and Council for Higher Education Accreditation [CHEA])
Two years as a Tax Service Representative, Tax Information Specialist, or other tax collection experience in the Department of Revenue
Experience may be substituted, year for year for education in any of the following areas:
- Experience directly responsible for collecting or attempting to collect debts owed or due from an individual or any kind of business entity.
- Experience in law enforcement, adjustment of claims, or investigations involving personal background, business practices or fraud.

*The successful candidate must possess clear verbal and written communication skills and effective use of technologies (Excel and Word) necessary to perform the job duties.*

To be considered:
Complete the online application in detail, as it will be used as your initial resume.
Attach a cover letter explaining your qualifications for this position.
If you have foreign education credentials, please include the evaluation of U.S. equivalency.
Incomplete applications or applications received without these materials may be disqualified.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.

Revenue Agent 2 (in-training) - Tax Discovery & Mainstream - Tacoma description image

Lance Proctor, Staffing Consultant
Hello, my name is Lance and I will be assisting with this announcement. As a 19-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at or give me a call (360) 704-5725.
Supplemental Information
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated no later than October 18, 2021. Your vaccine status will be verified after a conditional job offer is made. Please reach out to the Human Resources Office at DORHRMedical@DOR.WA.GOV if you need information on medical or religious accommodation.

At Revenue, we put employee safety first and foremost. This is why we will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews will be conducted virtually using a webcam teleconferencing method.

To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrates the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws.

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.
For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Contact Person:
Location: Tacoma, WA
Application Method: Online:
Base Pay: $3,535 - $5,229/ MO

Posted on November 29, 2021

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