CSR - Customer Service Representative - Yakima, WA

Employer: Graphic Label LLC

Job Description:
TITLE: Customer Service Rep (CSR)

LOCATION: Yakima, WA

JOB SUMMARY: GLI is seeking a Customer Service Rep to join our team. The ideal candidate must be friendly and work well under pressure. This position will place orders, fulfill and deliver product to customers, issue and track purchase orders, handle walk in customer requests, inventory releases, and balance invoices from vendors and shippers. Must efficiently handle internal and external customer requests and issues, while providing the best customer service skills.

JOB DUTIES:

-Front line for incoming calls as part of the office team, in a polite and friendly manner
-Respond promptly and professionally to emails
-Build strong and lasting relationships with all customers, vendors, and team members
-Answer customer questions in a thorough, fast, and accurate manner
-Always keep the salesperson and machinery manager well informed regarding their customers
-Remain calm, friendly and responsive under pressure
-Minimize errors so customers are satisfied with job
-Communicate information to appropriate members of the team as needed
-Follows through on requests from customers and other staff

Knowledge, Skills, & Abilities for Success:

-Must understand safety protocol and practice good safety at all times
-Must be a self-starter and able to maintain motivation with very little supervision; must be able to prioritize tasks as needed
-Knowledge in Microsoft Office Outlook, Excel, and Word
-Able to learn and use new computer programs/ software as they are released
-Able to organize and prioritize workload on an ongoing basis
-Adaptable, able to learn new concepts and able to solve problems
-Able to work well under pressure
-Consistently strong work ethic
-Willing to assist other departments as needed

MINIMUM REQUIREMENTS:

-HS Diploma/GED or similar
-Pass a criminal history background check
-Must have a clean driving record and valid driver’s license
-Able to work minimum 40 hrs per week (Monday-Friday)

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Contact Person: Jessica Sanchez
Phone: 509-457-1833 Ext 320
Email: jessica.s@graphiclabel.com
Location: Yakima, WA
Application Method: Email
Base Pay: $15.00-$17.00

Posted on October 28, 2021

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