Service Engineer - Albany, OR

Employer: Concept Systems

Job Description:


Our Service Engineer position is responsible for partnering with customers by providing service and support during field visits. This position will be responsible for diagnosing system errors and technical issues on diverse types of equipment either remotely or at the customer site. This position requires prompt customer response, proficient troubleshooting, effective communication, time management, professionalism under pressure, situational awareness, and team collaboration.

Additionally, this position is responsible for building strong customer relationships both internally and externally by teaming with engineering and sales to maximize service growth and customer satisfaction by performing the job duties below.


1. Work with customers and our internal team to diagnose system errors or technical issues with diverse types of equipment remotely or at the customer site.

2. Manage on-site maintenance and repair tasks through established service contracts or ad hoc service requests.

3. Create detailed service reports outlining service work to be performed and log actual activities performed.

4. Follow documented company procedures and methodologies for all applicable activities.

5. Participate in ongoing training activities to develop a deeper understanding of common control and robotic platforms used at Concept Systems.


Participates in creating or modifying company processes in continuous improvement activities
Control and robotic platforms used at Concept Systems
May be asked to work flexible shifts and be able to adapt to changing work schedules
Completes drawing redlines when design changes are implemented
Works closely with engineers, assembly technicians, designers, and sales department
Works independently as well as under direction
Builds and maintains positive customer relationships
Recognizes opportunities to improve our customers' manufacturing processes through upgrades or new equipment and feed those opportunities to our sales team
Complete onboarding training module and participate in continuous training
Strong organization skills
Problem solving ability
Maintains punctual, regular and predictable attendance
Works collaboratively in a team environment with a spirit of cooperation
Displays safety-minded approach to work internally and externally
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers and including the ability ability to communicate effectively and remain calm and courteous under pressure
Respectfully takes direction from manager


Proven field service; hands on Electro-Mechanical experience
Familiarity with multiple PLC platforms primarily Allen-Bradley and Siemens
Familiarity with robotic platforms, primarily Fanuc, ABB and Kuka
Ability to troubleshoot, repair and service equipment with various control platforms
Ability to troubleshoot motor control systems, including VFD controllers
Ability to work with multiple robotic platforms to perform preventative maintenance activities
Ability to read and understand electrical schematics in various formats
Ability to read and understand mechanical assembly drawings and models
Ability to manage multiple tasks and prioritize appropriately


Culture of Leadership
Not only demonstrates actions associated with living the Concept Way but inspires others to do so as well through leading by example, communication and holding others equally accountable to these standards. Takes ownership for own success; speaks openly and sincerely, is a source of inspiration, develops and fosters relationships both internally and externally and strives to be innovative.

Results Focused
Focuses on desired outcomes and how best to achieve them. Gets the job done on time and within budget. Sets high standards for performance of self and others, assumes responsibility and accountability for successfully completing projects or tasks, and can be counted on to deliver consistent and high-quality results.

Communicates Effectively
Clearly conveys information and ideas, orally and in writing, both internally and with customers. Organizes and structures communication to be professional, positive and succinct. Demonstrates active listening and appropriate body language.

Adaptive to Change
Views change as necessary and positive; maintains effectiveness when experiencing major changes in work tasks or the work environment, adjusts effectively to work within new structures, processes, requirements, and can effectively cope with change internal to Concept Systems or externally.

Culture of Innovation
Demonstrates the desire to be innovative by taking a proactive and creative approach to projects. Presents new product ideas when possible, participates in R2D2, and contributes through Follow It or Fix It.

Culture of Accountability
Demonstrates making the choice to rise above individual circumstances and demonstrates the ownership necessary for achieving the desired results – to See It, Own It, Solve It and Do It.

Culture of Respect
Demonstrates respect for others and provides recognition and appreciation for individuals in every role within Concept Systems.

Follow It or Fix It
Actively contributes feedback in an effort to promote continuous improvement while following Concept Systems established and documented business processes.


Associates of Science or Applied Science or technical degree in electronics or mechatronics
5 years of field service experience preferred; or an equivalent combination of education and experience.


Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within this job description are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Road Warrior - High degree of travel to customer sites throughout US and abroad
Valid, insurable Driver's License is required
Valid Passport for occasional out of country travel preferred


Understands and adheres to safety requirements
Carries and maintains required personal protective equipment
Participates in safety training and champions safety best practices
Knowledge of machine safety best practices
Knowledge of and adheres to OSHA requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk to hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Project work in the shop and customer start-ups may require moderate physical demands.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and extreme heat (non-weather). The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather) and vibration. The noise level in the work environment is usually moderate. The work environment may vary depending on start-up and customer site environments. Travel to customer sites is required for this position; high, road-warrior.

Qualified applicants must be legally authorized for employment in the United States. Applicants cannot require employer-sponsored work authorization now or in the future for employment in the United States.

Concept Systems offers a full range of comprehensive benefits, including medical, dental, flexible spending, matching 401(k), generous paid time off programs, profit sharing, and company paid training - in addition to a professional and business casual environment.

Concept Systems is an Equal Opportunity Employer

Contact Person: Megan VanDelinder
Phone: 541-791-8140
Location: Albany, OR
Application Method: Email
Base Pay: Highly Competitive

Posted on October 27, 2021

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