Information Technology Technician (Job Number 10773) - Mesa, AZ

Employer: The City of Mesa

Job Description:
Information Technology Technician
Salary: $40,099.23 - $59,945.60 Annually
Location: Mesa, AZ
Job Type: Full Time
Department: (H155)Innovation and Technology
Job Number: 10773

The City of Mesa is excited to offer a one-time payment of $2,000 for all full-time employees and $1,000 for part-time benefited and part-time non-benefited employees who are active City Employees on Friday, December 31, 2021. To receive this one-time payment, new employees must have started their employment on or before December 31, 2021. This payment does not apply to seasonal employees. Join our team and start to work in time to receive this one-time payment as well!

The current vacancy is for the Enterprise Infrastructure Operations Assignment. This recruitment will also be used to establish an Eligible List to fill possible future vacancies in other assignment areas.

First review of applications will be Thursday, October 14, 2021.

An Information Technology (IT) Technician performs basic skilled technical assistance within one of the technical support areas of Desktop, Help Desk, Network, Unified Communications, Server, Application Support, and Storage and Backup. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams. Under the close supervision and regular guidance of higher-level technical staff, duties include: application support, maintenance, and basic modifications; scheduling and/or manually running and monitoring automated system batch processes and jobs; performing simple modifications to existing automation jobs; basic customer service support, including answering calls, performing front-line triage and determining the severity of an issue for assigned applications, initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, basic troubleshooting, and resolution/escalation; maintaining inventory by handling shipping/receiving and unboxing, labeling, and tracking computer items; recording and maintaining inventory control information into the IT asset management system; reviewing and proofing process documentation; organizing and maintaining Department share drives and SharePoint pages; and installing and supporting basic hardware and/or software using prepackaged installers and/or documented procedures. Duties are performed following a specific set of written instructions, procedures, configuration files, and templates under close supervision. This class is also responsible for performing related duties as required.

This is an entry-level technical support classification. The IT Technician differs from the Senior IT Technician class by requiring close supervision of all duties performed, and by the latter performing more skilled technical work with the responsibility to independently handle the specific set of basic duties in the assigned area with only moderate technical guidance. This class works with very well-defined processes and guidelines as tasks are outlined through documentation and instructions. This class may receive mentoring and/or direction from an IT Analyst I or higher level class. This class is FLSA nonexempt.

Enterprise Infrastructure Operations Assignment: Additional duties specific to these assignments include: providing basic infrastructure support; physically installing infrastructure (racking and stacking) for servers, wireless access points (WAPs), security cameras, and related equipment and accessories in equipment rooms, data centers, and other locations Citywide; provisioning virtual machines (servers and desktops) using preconfigured templates; deploying basic end user enterprise IT equipment (examples: telephones, fax machines, portable radios, etc.); developing and/or configuring basic system monitoring; and writing, maintaining, and updating basic technical manuals, user guides, policies, procedures, and online articles. Duties also include: performing basic personal computer (PC) system installs and moves; performing standardized peripheral (examples: monitors, printers, scanners, etc.) installation; enabling or disabling existing network ports and performing basic network cabling installation; on-site and remote basic diagnosis and troubleshooting; simulating or recreating user problems to resolve operating difficulties; retrieving old or defective equipment from end users and assisting with preparation for disposal or resale; and imaging new computers and wiping cycled computers. Areas included are Unified Communications, Radio Communications, Equipment Rooms, and occasionally Desktop.

About the Ideal Candidate for the Enterprise Infrastructure Operations Assignment: The Ideal Candidate will have experience in several or all of the following technical areas: rack-mount UPS systems, phones, basic communications systems that include basic radios, Desktop installs and moves, and initial troubleshooting of PC issues. Basic knowledge of Wireless Access Points is a big plus.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Graduation from high school or GED. One year of customer service experience.

Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment). Must possess a valid Class D Arizona Driver's License by hire or promotion date (by assignment).

Preferred/Desirable Qualifications. Coursework in computer science or related field is preferred.
Link to Job Description (Download PDF reader)

Agency: City of Mesa
Address: PO Box 1466, Mesa, Arizona, 85211-1466
Phone: 480-644-2758, 480-644-3240

Contact Person:
Location: Mesa, AZ
Application Method: Online:
Base Pay: $40,099.23 - $59,945.60 YR

Posted on October 11, 2021

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