Help Desk Specialist (Job Code 8968) - Toppenish, WA

Employer: Yakima Valley Farm Workers

Job Description:
Help Desk Specialist
Administration South
City: Toppenish
Job Code: 8968
Employment duration: Full time
Exempt Status: Non-exempt:

Applicants for all positions will be required to provide proof that they are fully vaccinated against COVID 19 during the hiring process. Valid medical or religious exemptions will be considered, but serial COVID testing will be required to maintain employment.

Acts as a central clearinghouse for technical support issues. Logs every call and, if possible, attempts to isolate the cause of the caller’s problem. If the problem cannot be solved over the phone, will dispatch another technician and monitor the progress of the transaction to a satisfactory conclusion.

Education: Associate of Arts Degree in Computer Science preferred; two years of related experience and/or training which provides knowledge, skills, and abilities sufficient to successfully perform the essential duties of the job may be substituted for education.
Experience: Working with computers.
Licenses/Certificates/Registration: None.
Knowledge/Skills/Abilities Required: Knowledge of: hardware, peripheral, telephone, and software troubleshooting techniques, various software applications, call tracking, data entry, reporting, and filing procedures. Skills in: documenting, processing, and procedures, establishing and maintaining effective working relationships with staff at all corporate levels, communication both oral and written, sufficient to exchange or convey information, receiving direction, and analyzing and resolving system problems. Ability to: prioritize tasks, work with difficult people in a positive pleasant manner and use good listening skills.

About YVFWC:
We serve more than 181,000 patients across 25 medical clinics, 14 dental clinics, 10 pharmacies, and 64 program sites in two states. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC’s patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.

Working at YVFWC:
Working in our organization means being the passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.

At Farm Workers Clinic:
We will consistently trust one another to work for the common good.
We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do.
We will demonstrate transparency by being candid and truthful no matter the risk.
We will create partnerships to strengthen ourselves and our community.
We will fight for just treatment for all individuals.
We will let joy in.
We have the courage to be an agent of change and refuse anything short of excellence.

Our mission celebrates diversity. We are committed to equal opportunity employment.

Contact Person:
Location: Toppenish, WA
Application Method: Online:
Base Pay: DOQ

Posted on October 07, 2021

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