Service Writer - Moses Lake, WA

Employer: Agri-Service

Job Description:
As a Service Writer, these skills are critical: customer service, organization, time management, attention to detail, accuracy . . . the list goes on!

Do you enjoy the opportunity to provide excellent customer service with frequent customer and co-worker interactions? Being responsible for a variety of tasks? Take pride in a job well done? Do our values of safety, integrity, teamwork and challenge interest you? If yes, come bring your administrative experience and these essential skills and join the great team at Agri-Service!

Here you can take pride in working for a dealership with full customer support & solutions from manufacturer to Store teamwork of service/parts/sales.

Agri-Service and its employees are dedicated to the success of agriculture in America. We are your friends, your family, your community and your support system. We continually strive to provide an unparalleled customer experience, investing in our people and our business to successfully serve the caretakers of the land--one farmer, one neighbor, one community at a time.

Agri-Service is proud to be part of the Terteling family of companies and grateful for the ongoing support the Terteling Foundation provides to our local communities. In 2021, generous donations were made to Food Banks and Mental Health Suicide Prevention Services that assist our local communities.

We're not your average ag equipment business. We're Agri-Service, we're growing and want you to grow with us!

Location: Moses Lake, WA

Reports to: Service Manager

The Opportunity:

The Service Writer is primarily responsible for administrative operations and support of work orders, acting as a liaison (customer, company, and other departments) and maintaining professional communication with a focus on superior customer service.

• Assist service department manager/foreman in maintaining an efficient department with a high degree of customer satisfaction.
• Open and close all customer paid and internal repair orders including proofreading with a high degree of accuracy.
• Open and assist with all phases of warranty work orders including proofreading with a high degree of accuracy.
• Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of warrantable materials.
• When necessary, estimate costs and completion times at point of sale and clearly communicate them to the customer.
• Review work in progress to ensure quality and timeliness.
• Become familiar and efficient with all phases of the computer system for the operation of the service department.
• Work with parts employees to secure parts for the technicians in the field.
• Help distribute work to the technicians and verify time cards.
• Greet customers immediately in a courteous and friendly manner.
• Manage telephone calls quickly and courteously.
• Occasionally reach out to customers by phone to see if they have service needs.
• As needed, assist with collection of payments.
• Notify customers of any changes, delays, or additional work needed.
• Manage customer complaints reasonably and with a positive attitude.
• Maintains good working relationships with staff and other departments.
• Actively cares and advocates for safety at Agri-Service. Adhere to all applicable safety policies, procedures and standards. Attend regular safety meetings.
• Works within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge and use of Microsoft computer products or other comparable systems required.
• Proven skills in written and verbal communications, leadership and interpersonal relationship building.
• Proven customer service and conflict resolution skills.
• Organized with strong planning, time management and efficiency in work completion.
• Ability to set and manage priorities.
• Strong attention to detail and accuracy.
• Must be a self-starter and able to work without supervision.

Education and Experience:

• Proof of high school diploma or General Education Degree (GED).
• Valid driver's license and acceptable driving record required.
• Must be able to communicate in English (speak, read, comprehend).
• Competent in using computer and programs such as Word, Excel, and Outlook.
• Prior administrative experience required.
• Knowledge of service work, dealership and/or agriculture desired but not required.

Physical Characteristics:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
• Must be able to lift 50 lbs.

What We Provide:

• Competitive hourly pay.
• Excellent benefits package.
• Outstanding company reputation.
• Great place to work – Friendly, collaborative, team culture that encourages your learning and growth.
• Ability to work alongside down-to-earth co-workers who value hard work.
• Variety of work tasks.

About Agri-Service:

We are proud to be one of the largest AGCO dealerships in North America! We sell, service and provide parts for our hardworking farmer customers' agriculture equipment needs including Fendt, Massey Ferguson, Challenger, Hesston and many additional lines.

We've been a successful business since 1990 and over the years have grown in geographic footprint, people, products and brands. We highly appreciate our valuable employees knowing they make us the great company that we are as we continue to build on our foundation of strong, dedicated, reliable service.

We proudly represent our core values of Safety, Integrity, Teamwork, Adaptability and Accountability and offer training, development and growth opportunities.

We are dedicated to the success of agriculture in America. We are friends, family, community and support system to the caretakers of the land--one farmer, one neighbor, one community at a time.

Agri-Service is proud to be part of the Terteling family of companies and grateful for the ongoing support the Terteling Foundation provides to our local communities. In 2021, generous donations were made to Food Banks and Mental Health Suicide Prevention Services that assist our local communities.

We're not your average ag equipment business. We're Agri-Service, we're growing and want you to grow with us!

Keywords: Service Writer, Service Advisor, Administrative, customer service, organization, time management, attention to detail, accuracy, variety, farming, agriculture, ag.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.


Reasonable accommodation

Reasonable accommodation requests for persons with disability may be submitted by email or U.S. Mail. If you require reasonable accommodation during any part of the hiring process, please submit requests to jobs@agri-service.com or mail to:

Agri-Service LLC
Attn: VP, Human Resources
300 Agri-Service Way
Kimberly, ID 83341

Contact Person: Bonnie Rasmussen
Phone: 208-420-4706
Email: jobs@agri-service.com
Location: Moses Lake, WA
Application Method: Application
Base Pay:

Posted on September 23, 2021

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