Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure that people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.
WSDOT is eager to hire a customer service professional to serve as our Northwest Region (NWR) Headquarters Receptionist in Shoreline, a few minutes north of Seattle. As the Receptionist, the primary undertaking of this position is to deliver excellent customer service to both WSDOT employees and the public, providing complex clerical support and assistance as needed. This position will also assist with other administrative duties in support of the Administrative Services division and the region.
What to Expect
•Among the varied range of responsibilities held within this role, the Receptionist will:
•Serve as the primary Northwest Region Receptionist and will greet visitors and employees, answer multi-line telephone, and refer callers as appropriate.
•Provide excellent customer service to both internal and external customers.
•Coordinate and assist employees with scheduling use of state vehicles from the motor pool.
•Coordinate scheduling conference rooms for employee use.
•Provide accurate information to visitors and callers and will transfer phone calls to the appropriate individual or department.
•Assist Purchasing, Financial Services, and Administrative Services with projects and miscellaneous support duties.
To be considered for this opportunity, the following are required:
•High School Diploma or GED
•Current driver’s license
•Knowledge of Microsoft Office Suite software to include Outlook, Word, Excel
•Ability to speak and communicate clearly in order to process a high volume of calls in an expedient manner to assist the public, and to remain calm during high stress situations that may arise from interacting with upset constituents or employees.
•Ability to maintain confidential documents and records.
•Ability to lift and transport up to 50lbs.
•Ability to sit and/or stand for long periods of time
It is preferred that qualified candidates also have:
Knowledge of WSDOT departments and field offices, including their functions and locations with WSDOT’s Northwest Region.
Knowledge of Washington State traffics laws and WSDOT vehicle accident reporting procedures.
By issuance of proclamation, the Governor of Washington State mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19 by no later than October 18, 2021. This is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes.
The information provided on your application profile, any supplemental material attached to your application, and the responses to the supplemental questions will be used to determine qualifications for interview selection. Therefore, it is to your advantage that your application packet be completed in as much detail as possible.
The listed salary includes the Legislative approved King County Premium.
The recruiting efforts for this position may be extended beyond the displayed closing date for as long and until a sufficient candidate pool has been established. However, the first review of applications will be on September 13th. The Appointing Authority reserves the right to make a hiring decision at any time thereafter. It is to your benefit to submit your application as soon as possible.
Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available to staff, including occasional telework for eligible positions.
Paid Leave – In addition to 10 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options, and free dental coverage! Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
Tuition Assistance – Our employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Check out this video to learn more: Why WSDOT?
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further details your qualifications, and indicates why you believe you are a viable candidate for this role.
Contact information to be included in the “References” section of the online application for a minimum three (3) individuals who can attest to your work performance, technical skills, knowledge base, and job-related competencies.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in, or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply.
WSDOT does not use the E-Verify system. For more information, please visit www.uscis.gov
For inquiries about this posting, you may contact the assigned Recruiter, Eric Saniatan, at SaniatE@wsdot.wa.gov. Please be sure to reference 21DOT-NWR-11024 in the subject line.
Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Person: Eric Saniatan
Location: King County - Shoreline, WA
Application Method: Online
Base Pay: $34,498.00 - $45,561.00 Annually
2011 W. Washington Ave
Yakima, WA 98903