HelpDesk Technician - Kent, WA

Employer: Blue Origin

Job Description:
Description:
As part of a small and highly-skilled team, you will provide 1st level computer support to our engineers and staff to support a company building space vehicles. You must have a passion for solving complex and interesting problems and be adaptable as you’ll encounter a variety of issues. The IT Helpdesk Technician I is a member of the Information Technology department and reports directly to the Manager of IT Support.

Responsibilities
Maintain a presence at the Helpdesk during business hours to log tickets, field walk-up requests and answer calls
Troubleshoot computers, printers, phones, and other devices through customer walk-ups, over the phone, or through an online ticketing system
Actively work in the online ticketing system to triage, respond, and escalate or route tickets to the appropriate teams in a timely manner to maintain department service level agreements
Perform 1st level Helpdesk duties, following documented procedures
Install, configure, deploy, and remove computer hardware, software, and peripherals
Image new computers and re-image existing computers
Maintain an inventory of all computer hardware

Qualifications:
Minimum of an A.S. degree in information technology or equivalent
Certifications: A+
1-2 years of experience working in information technology helpdesk, basic hardware or software troubleshooting, and being in a customer facing position and/or completed education on an IT track
Experience with Windows: Windows 7 and Windows 10; Microsoft Office: Outlook, Project, and Visio; Adobe products; Antivirus, Disk Encryption, and VPN applications
Customer service-oriented attitude to support and instruct computer users, most of whom have extensive science and engineering backgrounds, and require efficient resolution of complex problems
Knowledge of system imaging technologies, such as Windows Deployment Services and Microsoft SCCM
Able to quickly adapt to fast changing priorities and deadlines
Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

https://blueorigin.wd5.myworkdayjobs.com/en-US/BlueOrigin/job/Kent-WA/Helpdesk-Technician_R2373

Contact Person:
Phone:
Email:
Location: Kent, WA
Application Method: https://blueorigin.wd5.myworkdayjobs.com/en-US/BlueOrigin/job/Kent-WA/Helpdesk-Technician_R2373
Base Pay: DOQ

Posted on January 09, 2020
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