Front Desk Receptionist-Senior Secratary - Tumwater, WA

Employer: Washington Department of Transportation

Job Description:
The Opportunity:
The Washington State Department of Transportation (WSDOT) is seeking an energetic, friendly and reliable Front Desk Receptionist who can independently plan, prioritize, and perform a wide range of complex secretarial duties and provide administrative support for the Olympic Region Headquarters office. Communication skills are vital in this role, for the incumbent must possess the ability to quickly build, develop, and foster positive working relationships with diverse customers. Customer service goes beyond meeting office staff needs; it is necessary to be approachable and professional in order to greet walk-in customers and to respond to telephone inquiries. If you are an organized, friendly professional who enjoys working in a fast paced, customer-service environment, we invite you to apply.

Benefits That Matter To You!
Plan For Your Future – WSDOT offers outstanding benefits, a generous amount of paid time off, a choice of state retirement programs including a defined benefit pension plan, advancement opportunities, and much more. Go to State Benefits for more information regarding our comprehensive benefits package.

This position will perform the following work:
Perform receptionist duties for the Olympic Region Headquarters office including answering incoming phone calls, responding to emails, and directing internal and external customers.
Process incoming and outgoing mail.
Maintain calendars, schedule and arranges meetings for several region conference rooms.
Independently process timesheets, credit card reconciliation, payment vouchers, and in-state travel reimbursements and maintain expense reports.
Maintain inventory records and order office supplies, equipment and usage of agency vehicles.
Prepare, verify and correct invoices and travel vouchers; enters financial data to accounting systems.
Enter and correct payroll/time records prepared by others using customized database.

At WSDOT, we value the importance of creating an environment in which all employees feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

To learn more, please watch the following video: Why WSDOT?

Required qualifications include:
High school diploma or equivalent.
Two years of increasingly responsible office experience and/or equivalent combination of education/experience.
Experience working with diverse populations in a customer service environment to include deescalating upset customers.
Experience performing accurate and timely data entry in office software programs and databases.
Excellent communication skills both written and verbal.

Preferred qualifications include:
Technologically savvy: ability to quickly learn an array of WSDOT specific software and proficient with Microsoft applications.
Experience with payroll records and/or reports.
Experience as a receptionist answering incoming calls, greeting customers, and professionally representing an organization.

How to apply:
Applications for this recruitment will be accepted electronically.
To be considered for this position, please attach the following to your online application:
A reverse chronological Resume outlining your experience to date;
A Cover Letter detailing your qualifications, and why you believe you are the best person for this role, and
A minimum of three (3) professional references who can attest to your work performance, technical skills, knowledge base, and job-related competencies. Applications that do not have the above documents attached will not be considered.

Contact us:
For inquiries about this position, please contact Robyn Lovely at 360-357-2665 or email to Please reference recruitment number 19DOT-OR-30041.

WSDOT is an equal opportunity employer. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter. WSDOT does not use the E-Verify system. For more information, please visit

Contact Person:
Location: Tumwater, WA
Application Method: Online
Base Pay: $32,604 - $43,116 YR

Posted on December 19, 2019
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