Telecommunications Support Specialist - Wenatchee, WA

Employer: Washington State Department of Transportation

Job Description:
The Opportunity:
The Washington State Department of Transportation (WSDOT) has an incredible opportunity for someone who is an innovative thinker and has a passion for telecommunications and telephony technology. As a senior-level IT specialist you will function as part of the central support group for all technology related equipment and issues for the nearly 265 employees across four counties throughout the North Central Region. This position will provide professional technical support for all telecommunications systems in the region, and will ensure reliable voice communications for employees, partner agencies, and public customers. This position will contribute to the success of the agency by allowing employees to effectively communicate and carry out the mission of operating and improving the state's transportation systems and ensuring the safety of the traveling public.

At WSDOT, we honor diversity in the workplace and support one another with respect and trust. If you would like to join our team-oriented environment and enjoy continuously changing environment, along with a great deal of career stability and growth, definitely consider a career opportunity with WSDOT. To learn more, please watch the following video: Why WSDOT?

This position will perform the following work:
•Use Avaya Public Branch Exchange (PBX) software to make programing changes of user accounts.
•Administer and program voicemail systems.
•Provide PBX phone system support for North Central Region and provide back-up support to Eastern and South Central Regions.
•Purchase, install, maintain, and repair all telephone hardware, including cell phones.
•Engineer, install, and maintain audio/visual solutions for conference rooms throughout the North Central Region.
•Provide end user training in all facets of telephony equipment and software.
•Troubleshoot and repair connectivity issues.
•Design, install, configure, and repair low-voltage premise wiring.
•Serve as a member of the agency Telecommunication Administrators Group, providing technical expertise in the administration of telecommunication services deployed to WSDOT technical customers.
•Monitor, maintain, and support WSDOT workstation and mobile devices.
•Manage ongoing support for region copy, scan, print, and fax equipment.
•Other duties as assigned.

An ideal candidate for this position will have: •At least four (4) years of prior work experience in telecommunications or system administration setting. College education may be substituted for years of experience.
•Experience performing technical consulting and installation of IT hardware and software.
•Experience supporting telecommunications hardware and software such as PBX systems, IP Office systems, desk phones, cell phones, and voicemail.
•Experience effectively communicating and providing assistance to a diverse group of business customers and technical peers.
•A valid driver's license with the ability to travel across the state with possible overnight stays.
•The ability to identify, analyze, and resolve problems.
•The ability to conduct training sessions for customers and support staff.
•Knowledge and support experience of Avaya voice systems is preferred.

How to apply:
Applications for this recruitment will be accepted electronically. To be considered for this position, please attach the following to your online application:
•Chronological Resume outlining your experience to date.
•Letter of Interest detailing your qualifications, explaining why you believe you are a competitive and viable candidate for this position.
•Minimum of three (3) Professional References, who can attest to your work performance, technical skills, knowledge base, and job-related competencies.

Contact us:
For inquiries about this position, please contact Amber St. Aubin via email to Please reference recruitment number 19DOT-NCR-03697.

WSDOT is an equal opportunity employer. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter. WSDOT does not use the E-Verify system. For more information, please visit

Contact Person:
Location: Yakima, WA
Application Method: Online
Base Pay: $5,975 - $8,035 MO

Posted on November 18, 2019
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