Customer Service Engineer 2 InVitro - Pasco, WA

Employer: Siemans

Job Description:
Customer Service Engineer 2 InVitro - Pasco, WA - 183725
Seattle, United States of America
Customer Services
183725

Job Description:
The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies Siemens laboratory diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer.

The Field Service Technician reports to the Regional Service Manager at Siemens Healthineers.

Responsibilities:
- Perform service, preventative maintenance, modifications and installations on Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision;
- Provide on-site customer repairs; responsible for delivering both timely and effective repairs
- Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction;
- Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
- Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers
- Perform necessary administrative duties accurately.

Required Knowledge/Skills, Education, and Experience
- Minimum high school diploma
- Experience in testing, repairing and maintaining capital medical equipment
- Strong electronics and computer background needed
- Proficient in the use of tools and service test equipment
- Able to work both individually and in an established team setting
- Self-starter with strong customer service skills as well as excellent communication skills
- Ability to operate remotely from the main office with minimum supervision
- Demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology
- Experience with electronics, hydraulic and pneumatic systems
- Able to interface with customers in a positive professional manner
- Ability to think and act in a logical and methodical way
- Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication
- Hold a current valid driver’s license and good driving record over last three years is required
- Willing to work different shifts as business needs dictate
- Ability to travel and provide service in assigned geography, as well as periodic travel to other regions or for training.
- Willingness to participate in an on-call rotation after training and certification is completed. Participation in a region On Call rotation is part of the job requirement.

Preferred Knowledge/Skills, Education, and Experience
- Previous field service experience is desired
- 2+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments preferred
- Technical Associates degree or equivalent in military experience preferred (graduates of the U.S. Navy Nuclear program are encouraged to apply)
- Background or coursework in Electronics, chemistry, biology or natural sciences is very helpful.

Job ID: 183725
Organization: Siemens Healthineers
Company: Siemens Mobility, Inc
Experience Level: Early Professional
Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

Contact Person:
Phone:
Email:
Location: Pasco, WA
Application Method: Online
Base Pay: DOQ

Posted on November 04, 2019
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