Desktop Support Technician - Olympia, WA

Employer: Department of Fish & Wildlife

Job Description:
Washington is America's Top State according to U.S. News (2019) and we provide one of the most competitive benefits packages in the nation.

The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency's mission.

The Washington Department of Fish and Wildlife (WDFW) is dedicated to preserving, protecting and perpetuating fish, wildlife and ecosystems, while providing sustainable recreational and commercial opportunities dependent on viable fish and wildlife populations. Each day, WDFW employees facilitate fishing, hunting and wildlife viewing opportunities for millions of residents and visitors. WDFW's employees–field and laboratory biologists, geneticists, research scientists, hatchery professionals, policy experts, fully commissioned law enforcement officers, land stewards, lab technicians, property acquisition specialists, customer service representatives and others work throughout the state. WDFW employees protect and restore critical habitat, strive to facilitate species recovery when necessary, and manage hundreds of fish and wildlife species. WDFW employees maintain nearly a million acres of public wildlife lands. They interpret, apply and enforce state and federal laws and collaborate with stakeholders to protect fish and wildlife resources. The Department of Fish and Wildlife has some of the most talented people in the natural resource field. Find out more about us and the important work we are a part of at www.wdfw.wa.gov

Full-Time/Permanent
IT Customer Support
We are recruiting to fill one (1) full-time, permanent IT Customer Support position within the IT Services Division. This position is located at the Natural Resources Building in Olympia, WA.

We are seeking a confident, knowledgeable and experienced IT professional ready to join a team dedicated to fostering secure, connected, and efficient information systems to maximize program – specific and/or organizational outcomes. They share our values of trust, respect, diversity, equity, and inclusion, and they want to work hard and have fun in a team environment where there's never a dull moment.

Duties:
This position is an IT Support Specialist for the End User Services Unit (EUS) Desktop Support team. An IT Support Specialist provides tier 2 expertise and is responsible for the following in Olympia headquarters, Region 6 Regional HQ and remote facilities throughout Region 6.

Specific Tasks Include:
Works independently utilizing standard troubleshooting methodologies to discern suitable and effective solutions to resolve all but the most complex problems.
Professional working knowledge of principles, concepts and methodology required for configuration, installation, and troubleshooting of computers, agency unique specialized hardware, and over 550 software applications
The IT support specialist is skilled in researching solutions to unique issues and situations
Install, configure and troubleshoot network hardware and software, including WAN devices, VPN software, and TCP/IP connectivity
Train agency staff on how to use software and hardware, and safe computing best practices
Provides operational level expertise on the implications and impact of changes to processes, policies and procedures in the computing environment.

Qualifications
Required Qualifications:
Two (2) or more years of professional experience in PC hardware/software support.
Two (2) or more years of professional experience troubleshooting connectivity issues in a networked environment.
Two (2) or more years of professional experience working with other teams and customers solving incidents and problems in a technical environment
Prior experience providing remote PC technical assistance.
Undergo a background check which will include fingerprinting

Preferred Qualifications:
Four (4) or more years of recent information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware or network infrastructure equipment, providing technical support in information technology.
Associate's degree or higher in Computer Science or related field
Two (2) or more years of experience working in an ITIL/ITSM environment in a helpdesk and/or workstation support role.

Supplemental Information
Working Conditions:
Work Setting, including hazards: Duties are performed in an office setting. This position requires extensive computer use and sitting.

Schedule (i.e., hours and days): Mon – Fri, 8-5, Schedule may be adjusted with supervisory approval

Travel Requirements: This position will require some travel to remote office and regional locations and overnight stays may be required. Some evening and weekend work may be required.

Customer Relations: As requested or directed to ensure strategic plans around desktop support functions.

This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE).
To apply for this position you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:

A cover letter describing how you meet the qualifications of this position (generic cover letter will not be accepted)
A current resume
Three professional references
Please note: Failure to follow the above application instructions may lead to disqualification. E-mailed documents will not be accepted in lieu of attaching your documents to the online profile.

Upon submission of your online application, you will immediately receive a confirming e-mail. You will then be notified via e-mail of your status during the process. In addition to the e-mail notifications, you can check the status of your application at any time by visiting your online profile at www.careers.wa.gov. Due to the high volume of applications that we receive, we ask your understanding and encourage you to use the online process and avoid calling for information.

The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.

Contact Person:
Phone:
Email:
Location: Olympia, WA
Application Method: Online
Base Pay: $4,474 - $5,871 MO

Posted on October 07, 2019
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