Employer: Virginia Mason Memorial
Bilingual (Spanish/English) preferred
Establishes acceptable financial arrangements on assigned patient accounts in order to meet the patient's financial obligation to the hospital and/or outpatient clinics, and ensure reimbursement is collected.
Performs screening for all patients requesting financial assistance. Performs efficient, timely and accurate follow-up of patient account activity. Works guarantor credit balance worklists and refund guarantors when appropriate. Works low dollar payment arrangement and initiates calls to negotiate higher payment plans. Works new patient account balances where an existing payment arrangement is in place and update terms. Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance. Initiates and coordinates timely placement of accounts to collections agency.
QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.
Experience: Customer Service experience preferred. Experience in a hospital setting preferred. Bilingual English/Spanish skills preferred.
Location: Yakima, WA
Application Method: Online
Base Pay: DOQ