Field Service Technician - Albany, OR

Employer: Concept Systems

Job Description:

**Note: This position is posted as based out of Albany, OR, however there is flexibility in base office location and could be Seattle, WA, Kennewick, WA or Charlotte, NC. Please note desired base location if it is different than Albany, OR.

If you thrive on variety, it does not get any better than Concept Systems! We foster an award-winning Engineering Team that offers expertise in vision/laser-guided robotics, CNC/PLC/HMI controls, motion control, manufacturing intelligence, and more. Our focused offering includes controls, mechanical, and services related to automation systems in industrial manufacturing. Couple this with a national presence and we are positioned to be the leader in offering automation solutions to our customers now and into the future. Leading the sales charge with our technology, industry, and regional diversity promises to be a rewarding venture.

Work with customers and internal staff to diagnose system errors or technical issues with various types of equipment remotely or at the customer site
Manage on-site maintenance and repair tasks through established service contracts or ad hoc service requests
Create detailed service reports outlining service work to be performed and log actual activities performed
Follow documented company procedures for all applicable activities
Participate in creating or modifying company processes in continuous improvement activities
Participate in ongoing training activities to develop a deeper understanding of common control and robotic platforms used at Concept Systems
May be asked to work flexible shifts and be able to adapt to changing work schedules
Complete drawing redlines when design changes are implemented
Work closely with engineers, assembly technicians, designers and sales department
Work independently as well as under direction
Build and maintain positive customer relationships
Recognize opportunities to improve our customers manufacturing processes through upgrades or new equipment and feed those opportunities to our sales group


Proven field service; hands on Electro-Mechanical experience
Familiarity with multiple PLC platforms including A-B, Siemens, Mitsubishi, GE, Omron and others
Ability to troubleshoot, repair and service equipment with various control platforms
Ability to troubleshoot motor control systems, including VFD controllers
Ability to work with multiple robotic platforms such as Fanuc, to perform preventative maintenance activities
Ability to read and understand electrical schematics in various formats
Ability to manage multiple tasks and prioritize appropriately

Culture of Leadership
Not only demonstrates actions associated with living the - Concept Way, but inspires others to do so as well through leading by example, communication and holding others equally accountable to these standards. Takes ownership for own success; speak openly and sincerely; is a source of inspiration, develops and fosters relationships both internally and externally and strives to be innovative.
Results Focused
- Focuses on desire outcomes and how best to achieve them. Gets the job done on time and within budget. Sets high standards for performance of self and others; assuming responsibility and accountability for successfully completing projects or tasks; can be counted on to deliver consistent and high quality results.
Communicates Effectively
- Clearly conveys information and ideas, orally and in writing both internally and with customers. Organizes and structures communication to be professional, positive and succinct; demonstrates active listening and appropriate body language.
- Adaptive to Change
Views change necessary and positive; maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new structures, processes, requirements; can effectively cope with change.
- Culture of Innovation
Demonstrates desire to be innovative by taking a proactive and creative approach to projects. Presents new product ideas as possible, participates in R2D2 frequently and contributes through Follow It or Fix It.
- Culture of Accountability
Demonstrates making the choice to rise above individual circumstances and demonstrates the ownership necessary for achieving desired results – to See It, Own It, Solve It and Do It.
- Culture of Respect
Demonstrates respect to others, providing recognition and appreciation for individuals in every role within Concept Systems.
- Follow It or Fix It
Actively contributes feedback in an effort to promote continuous improvement while following Concept Systems established and documented business processes.

Associates of Science or Applied Science or technical degree in electronics or mechatronics
Additional technical certifications preferred but not mandatory
Over 5 years of field service experience preferred

Understand and adhere to safety requirements
Carry and maintain required personal protective equipment
Participate in safety training and champion safety best practices
Knowledge of machine safety best practices
Knowledge of and adhere to OSHA requirements

Road Warrior
Valid Driver’s License
Valid Passport (not required, but preferred)

Office and field site visits in various manufacturing environments

Concept Systems offers a full range of comprehensive benefits, including medical, dental, flexible spending, matching 401(k), generous paid time off programs, profit sharing, and company paid training - in addition to a professional and business casual work environment.

Concept Systems is an Equal Opportunity Employer


Contact Person: Megan VanDelinder
Phone: 541-791-8140 ext. 7211
Location: Albany, OR
Application Method: Email
Base Pay: Competitive

Posted on September 09, 2019
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