Employer: eXp Realty
eXp Agent Connect Concierge
About the Organization
eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States and Canada.
eXp Realty attracts the most talented people from all fields. Whether you're a real estate professional, engineer, marketer, accountant or another field, you'll be challenged and inspired every day. Join us on this incredible journey!
The Agent Experience Concierge will be responsible for the overall customer service and support of newly onboarded agents. The main task is to serve agents who visit the Agent Experience Concierge Desk providing direction and support for all eXp provided tools.
Major Duties & Responsibilities:
Provide excellent customer service at every opportunity and in each encounter with our eXp Agents and Staff - nothing less than excellence every time!
Assist active agents in providing support and direction regarding eXp provided tools
Set up each new agent with Enterprise, Skyslope and kvCore training sessions
Triage support needs and provide direction to the appropriate resource
Respond to client communication in a manner that provides added value and generates significant customer satisfaction - solve the problem!
Manage incoming Agent Experience emails responding in same business day
Rapidly establish a positive working relationship with teammates, agents and other eXp professionals
Work continuously on a task through completion (refer to other eXp departments, if appropriate).
Establish a follow up process should tasks be referred to other departments for resolution
Identify issues where breakdowns occur and propose solutions to correct
Be familiar with and utilize the eXp Orientation Guide to answer questions
Become familiar with all company departments - know who handles what
Perform duties as assigned within the Agent 365 Program
Serve as back-up support upon request, to Agent Experience Docents providing Agent World Tours
High School Diploma/GED required
1+ years of experience in a front line customer service role
Ability to work and manage in a high volume environment
Experience in conflict resolution and diffusing situations as needed
Ability to self manage
Excellent organization skills
Tech savvy - ability to learn new systems easily
Experience using Google Suite strongly preferred
Location: Yakima, WA
Application Method: Online
Base Pay: DOQ