IT Operations and Support Technician - Twin Falls, ID

Employer: South Central Public Health District

Job Description:
Note: Do not apply here. All applications emailed in will be disregarded. Please apply on the state website:
https://www.governmentjobs.com/careers/idaho/jobs/2433317/it-operations-and-support-technician?location[0]=twin%20falls&sort=PositionTitle%7CAscending&pagetype=jobOpportunitiesJobs

Description:
To provide on-going technical support and training on hardware and software resources for end-users; perform related work.

Example of Duties:
Provides standard and non-standard technical support to end-users in response to specific requests. Utilizes established operating procedures to review and resolve end-user technology issues; troubleshoots and resolves standard and non-standard hardware and software problems; provides training on hardware and software for end-users; performs and supports testing and documentation activities. Documents operational problems; reads and understands technical material; communicates with vendors, users, and other IT staff. This position may work independently or as part of a team and requires general supervision.

Minimum Qualifications:
Some knowledge of computer trends, software, capabilities, and terminology; computer hardware and software installation, and troubleshooting.
Experience identifying and resolving computer and system problems including compatibility conflicts, application operations, and hardware malfunctions; supporting users in the use of application software; communicating and coordinating with vendors, users, and other IT staff.

Supplemental Information:
This job family delivers, manages, and monitors information services and operations. It analyzes problems or malfunctions to ensure timely resolution. Positions in this family also participate in the coordination of corrective actions as appropriate, document problems and their resolution, and ensure the operational integrity of all changes to the operating environment.
Job Type: Full-time
Salary: $16.00 /hour

Contact Person:
Phone:
Email:
Location: Twin Falls, ID
Application Method: Online
Base Pay: DOQ

Posted on May 13, 2019
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