Provide quality service to our customers by supporting cable infrastructures, phone systems, and security/surveillance system through our service department and or projects department. Perform basic service requests such as programming or reprogramming phone systems and or security/surveillance systems and IT networking equipment. Preparing and installing security/surveillance devices/systems as well as phone systems or any other requested equipment. Complete any customer training that is required or that the customer might want or need.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Executing service calls in a timely and professional manner.
Evaluate and repair of network cable infrastructure, phone systems, and security/surveillance systems.
Coordinate with dispatch and/or project departments.
Call into dispatch or projects at the completion of each assignment.
Submit/complete service solutions immediately after the service request has been completed. Submit/complete project solutions by 8:00 AM the following day.
Participate in all phases of job development including specification, recommendations, walkthroughs, and customer training.
Maintain established processes, procedures and quality control.
Continually improve technology, leadership skills, and further technical education.
Assume responsibility for job assignments.
Maintain professional relationships with business clients and fellow workers to meet our expected customer service commitment.
Assist in maintaining stock levels on basic parts.
Maintain a clean driving record as this position is required to drive a company vehicle to customer job sites.
Problem-solving – the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Customer Service – the individual manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
Oral communication – the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
Quality management – the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing – the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
This position has no supervisory responsibilities.
While performing the duties of this job, the employee is generally in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. The position occasionally works near moving mechanical parts and in outside conditions that include inclement weather, heat, and humidity.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work:
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. On-call (in a rotation) typically every 4-5 weeks from Monday at 8:00 a.m. to the following Monday at 8:00 a.m.
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Ability to use Microsoft Office products to include Word, Excel, and Outlook.
Technical skills needed for telecommunications work.
Must be able to integrate effectively and efficiently into a team-based environment.
Ability to communicate technical information to non-technical people.
Additional Eligibility Qualifications:
06 Limited Energy License through the Department of Labor and Industries.
NICET Certified for Fire design and installation a plus.
Quality work environment
Company cell phone
Paid time off
*Notice to Applicants
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Alliant Communications is committed to maintaining a work environment that promotes the interests of employee safety, efficiency, health and productivity and to provide a work environment that is free of drug and alcohol abuse.
Job Type: Full-time
06 Limited energy (Required)
Location: Yakima, WA
Application Method: Online
Base Pay: DOQ