Information Technology Specialist 5-Desktop Support - Union Gap, WA

Employer: Department of Transportation

Job Description:
** This recruitment is being re-opened to expand the candidate pool. If you have previously applied, you need not reapply for this recruitment. Application assessment will be ongoing and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible.**

The Opportunity:
The Washington State Department of Transportation (WSDOT) is in search of an Information Technology Specialist 5 – Desktop Support to join the South Central Region (SCR) Information Technology Division (ITD) Field Services team located in Union Gap, WA. The South Central ITD Field Services team functions as the central support group for all technology related equipment issues for nearly 650 employees across 27 sites through the South Central Regions' 9 counties.

The Information Technology Specialist 5 software administrator is responsible for asset management and administration of services to ensure WSDOT staff can effectively and efficiently complete work activities. The incumbent to this position serves as the application administrator for SCR and provides desktop support for computer hardware, software, and mobile devices by applying expert technical knowledge to independently identify and resolve complex technical issues. The Information Technology Specialist 5 ensures reliable access to data, applications, servers, and voice communications for employees, partner agencies, and public customers in a 24/7 environment.

At WSDOT, we value the importance of creating an environment in which all employees feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace. To learn more, please watch the following video: Why WSDOT?

This position will perform the following:
Administer the deployment of computer operating systems, computer resources, and software applications across the South Central Region.
Independently diagnose, test, administer, troubleshoot, resolve, and maintain hardware and software issues for the regional service area as the technical expert and escalation point of contact.
Administer accounts and perform troubleshooting duties as a backup Exchange administrator.
Plan, coordinate, and assist with testing, installation, and repair of complex networked infrastructure, production IT hardware, application software, and telecommunications systems that enable region critical business functions to operate efficiently.
Install and configure anti-virus software and monthly security patches to ensure workstation infrastructure is secure from potential malware, viruses, and other vulnerabilities.
Track and monitor IT inventory by assigning assets to individual users and business organizations; and audit purchases software for compliance with license agreements.
Coordinate with ITD Field Services and Workstation Administrators around the department to design, develop, and maintain the agency standard operating system and core software configuration.
Collaborate with business and IT stakeholders to ensure smooth and reliable delivery of software and operating systems to fulfil business objectives, processes, and continuity.
Provide training, advice, and guidance to technical and non-technical users in the use of software, hardware, and peripheral devices.
Plan and lead large scale hardware and software deployment projects by determining key milestones, action items, and deliverables within project budget and timeline.
Research current technology and process reviews.
Write technical papers and instructional materials based on findings for employees and staff.
Conduct telephone interviews to extract essential elements from client to create symptomology of computing environment status when clients may not have a clear understanding of issue or cause.
Prioritize, schedule, monitor, and delegate work assignments to subordinate staff; mentoring and developing staff as needed to ensure accurate, effective, and efficient performance of responsibilities.
Serve as voting member on WSDOT's Workstation Administrators Group (WAG).
Operate a motor vehicle and travel region-wide with overnight stays to attend meetings, trainings, and conferences; as well as, periodic site visits.
Perform other duties as assigned.

Required qualifications for this position are:
Minimum five (5) years' experience of full-time IT professional experience as an escalation point for desktop support (education may be substituted work experience).
Experience effectively communicating and providing assistance to a diverse set of Information Technology users and peers.
Experience providing information technology project management, technical consultation, systems administration, and performing installation of IT hardware and software.
Demonstrated knowledge of server, networking, personal computers (PC), peripherals, hardware, software, architecture, environment, infrastructure, and operational theory.
Demonstrated experience supporting Microsoft operating systems, Office Suite, and standard Adobe products.
Ability to lift equipment weighing up to 50 pounds to a height of 3-4 feet.
The ability to climb ladders, work at varying height levels, and in confined spaces; bending, twisting, and stooping.
Ability to work independently, identify, and solve complex problems.
The ability to sit and/or stand for long periods of time in varied environments, vehicles, and equipment.
The ability to travel to various sites across the state with overnight stays.
Effective communication skills with diverse groups utilizing oral, written, and electronic communication methods.
Valid driver's license and ability to operate a motor vehicle.

Preferred qualifications, skills, and experience:
COMP TIA A+ Certification

How to Apply: Applications for this recruitment will be accepted electronically. To be considered for this position, you will need to attach a resume and cover letter to your electronic application, and answer the supplemental questions. Your cover letter should describe how your experience, training, and education make you a viable and competitive candidate for this position.

Contact us: For inquiries about this position, please contact Amber St. Aubin at Please reference recruitment number 19DOT-SCR-03845.

WSDOT is an equal opportunity employer. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter. WSDOT does not use the E-Verify system. For more information, please visit

Contact Person:
Location: Union Gap, WA
Application Method: Online
Base Pay: 66,888 - 90,000 YR

Posted on April 29, 2019
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