Transit Office Asssitant - Yakima, WA

Employer: City of Yakima

Job Description:
A 5 minute typing test with verification of 35 WPM net typing speed without error must be attached to your application. Results must include your name, the date, net words per minute, and the length of time. Test must be within the past 90 days.
There are free keyboarding/typing skill tests available on-line. The following link is a website that has a field where you are able to select the time of test, take the test, enter your name, then print the certificate with your test results
There are multiple other websites that offer free tests, just ensure that the results include your name, the date, net words per minute, and the length of time. All elements must be included with your submission.

Graduation from high school/GED plus a minimum of two (2) years office/clerical work experience providing direct customer service to the public. Proficiency in Microsoft Office Outlook and Word, with a working knowledge of Excel and an ability to accurately type 35 wpm. Post high school education in related field and/or supervisory experience is preferred.


Must possess and maintain a valid Washington State Driver's License.

Job Summary:
Under general to limited supervision, performs a variety of responsible, complex clerical and administrative office support duties for the Transit Division. Typical duties include providing general clerical support to Transit staff; creating a variety of written documents; resolving complaints and problems; researching and developing reports; assisting with preparation and management of grants; data collection and reporting; assisting with continual development of programs and reporting. Work is performed utilizing independent judgment with latitude and flexibility to make responsible decisions, resolve unusual problems, and interpret extensive guidelines, regulations, and policies. Work is reviewed by direct observation, customer input, results attained and conferences.

Essential Functions:
Provides excellent customer service to internal and external customers by receiving, screening and answering inquiries relating to the Transit Division from the public, vendors, City departments/divisions, contractors, and representatives from government agencies either in person, on paper or via electronic communications. Takes messages and complaints and resolves within internal guidelines or refers to appropriate staff. May provide detailed information on such things as office policies and activities; programs and activities of the division using available reference materials, codes, ordinances, rules and regulations; instructions and/or messages from a superior; and other Transit related topics.

Performs varied office administrative tasks to assist Transit Manager, Supervisors and other Transit staff; coordinates office support activities for the division; maintains appointment calendar. Types a variety of letters, memoranda, minutes, reports for reproduction and distribution, requisitions, forms or other documents from notes, drafts or personal composition; proofreads, corrects grammar, spelling, punctuation and ensures documents are in appropriate formats. Reviews, organizes and maintains files and records of a complex and confidential nature; performs detailed research and prepares a variety of specific, special or recurring reports as needed. Recommends new or revised policies or procedures and assists in implementing changes; updates and maintains appropriate policy and procedure manuals. Performs follow up actions to assignments independently.

Maintains a significant segment of office activity or function through inde­pendent responsibility; exercises considerable judgment and makes technical decisions in accordance with policies and practices of the division; contributes to the development of the division budget; assists Transit Manager in monitoring and maintaining the budget, and ensuring budget accuracy. May prepares payroll records and purchasing requisitions.

Provides limited oversight and may act as lead to subordinate office personnel. May train office staff, assign or review work, and resolves operational problems as they arise.

Collects the information, and coordinates the production and distribution of Transit Bus Books.

Researches and may assist in completing state and federal grant applications; monitors grant performance. May collect, verify, and submit documentation for grant reimbursement.

Updates and monitors Yakima Transit's programs for compliance with EEO (Equal Employment Opportunity), ADA (Americans with Disabilities Act), Title VI of the Civil Rights Act, DBE (Disadvantaged Business Enterprise Program) and other FTA required safety and security programs.

Requires regular or reliable attendance.

Performs other related duties as assigned.
Major Worker Characteristics:
Knowledge of: modern clerical and administrative support practices and office principles, practices, and techniques Must possess well developed communication skills, both written and oral with appropriate use of business English including correct grammar, letter composition, spelling, punctuation and mathematical skills; filing and records systems. Proficient knowledge of Microsoft Office Suite including but not limited to Outlook and Word, with a working knowledge of Excel.
Ability to: understand and execute complex oral or written instructions in English; prepare correspondence including letters, reports, forms, work orders, and specialized documents; proofread and edit materials for professional formatting, grammar, punctuation, accuracy, and compliance with City and department policies; anticipate departmental requirements; apply extensive or obscure guidelines to a wide variety of work situations; express ideas clearly and concisely, verbally and in writing; organize and set priorities for work in a public environment with frequent interruptions while providing excellent customer service; establish and maintain effective working relationships; coordinate efforts among the various divisions; perform word processing, data entry and retrieval work at an acceptable level of proficiency with attention to detail; demonstrates professional presentation skills.
Requires ability to: answer inquiries by telephone, computer or in person; communicate effectively with all levels of staff as well as City officials, employees, vendors and the public, and to establish and maintain effective working relationships with persons from widely diverse ethnic and economic backgrounds; operate a variety of office machines and other equipment including but not limited to personal computer and various computer systems, telephone, radio, copy and fax machines.

Work is performed primarily in an office environment while sitting at a desk or computer terminal for extended periods of time or while standing for a period of time. Occasionally needs to move inside the office to access file cabinets, office machinery, etc. Constant use of both hands in reaching/handling/grasping/fingering while performing duties and operating computers. Occasional heavy work includes lifting and carrying up to 25 pounds. Occasionally ascends/descends stairs while maintaining balance. Constant use of all senses including feeling/talking/hearing/seeing while performing duties and communicating with co-workers, general public and completing all tasks as assigned. Must be able to maintain long-term and short-term memory. May work in remote locations or in noisy work area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent extension of work day to meet deadlines; frequent interruptions to concentration. May have to interact with irate or agitated individuals. Work will require occasional travel to a variety of locations including some overnight travel and after-hours meetings.

Contact Person:
Location: Yakima, WA
Application Method: Online
Base Pay: $18.56 - $22.25 HR

Posted on April 22, 2019
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2011 W. Washington Ave Yakima, WA 98903 USA 509-453-0374