Employer: Tacoma Public Schools
Technology Support Technician
Expected Start Date: March 26, 2018
Salary Level: PT6 $49,693 - $63,497 DOE
Union/Days per year: Professional Technical, 260 work days, 12 month
Benefits: This job has the full range of benefits offered by Tacoma Public Schools.
Salary placement is dependent upon verifiable LIKE experience. These positions are field technicians who will support technology in use at school sites by teachers, students, administrators, and support staff. This technology includes: desktop computers, laptop computers, laptop carts, classroom document cameras, both interactive and non-interactive projectors/TV’s, iOS devices, Windows 10 tablet devices, classroom audio systems, printers, and other devices. Currently these positions are slated to be worked during regular work hours but could shift to an alternative work schedule in the future.
This position is responsible for supporting and maintaining Tacoma Public School District PC and Macintosh workstation hardware, operating systems and software applications. The position will also support any associated equipment such as printers, monitors, personal data assistant (PDA) devices. This person will assist with troubleshooting and replacing wireless and wired network devices. This position will be responsible for first level dispatch and second level problem escalations. The incumbent is capable of performing intermediate to advanced problem identification and resolution. It is distinguished from the role of a Technician I by performing more advanced duties and possessing a more advanced technical skill set and experience. This role also acts in a project lead capacity, where Technician I acts as a project resource. This position is also responsible for the creation of PC and Macintosh workstation images where the Technician I will assist with this responsibility.
1. Performs first level and advanced second level troubleshooting /problem identification and resolution; documents root cause and process improvements to ultimately eliminate the identified problem; incorporates any necessary changes into the base image; communicates changes to team members.
2. Performs equipment set up and installation for new and existing PC and Macintosh workstation hardware.
3. Performs operating system and application installation or system imaging of new or existing PC and Macintosh workstations.
4. Tests new applications, operating systems, and system patches. Also tests network client changes.
5. Acts as a project coordinator to assist the Field Technician Supervisor with project management activity.
6. Follows defined processes and procedures.
7. Performs workstation backups when required.
8. Develops and maintains PC and Macintosh system images.
9. Documents work as required in the ticket system.
10. Processes required administrative paperwork.
11. Follows all asset and software tracking procedures.
OTHER JOB DUTIES:
1. Attends meetings, workshops, and seminars to maintain knowledge of current technology trends and advancements in PC and Macintosh hardware.
2. Provides basic user assistance and training.
3. Performs small scale equipment moves as required.
4. Performs special projects and related duties as assigned.
Education and Experience:
Associates degree in computer science, data processing or equivalent technical training in computer science, data processing or related field and three years experience with PC and Macintosh workstations connected in a Local Area Network and Wide Area Networks environment; or any combination of experience and training which provides the applicant with the knowledge, skills, and ability required to perform the work.
Knowledge Skills and Abilities:
Considerable knowledge of PC and Macintosh workstation operating systems, all district supported versions (DOS, Win 95, Win 98, Win 2K, Win XP, Macintosh OS 9, Macintosh OS X).
Knowledge of Microsoft Office applications.
Skill in obtaining, clarifying and exchanging information.
Ability to maintain strict confidentiality.
Ability to perform basic testing and problem resolution analysis on various types of microcomputer peripheral equipment and networks.
Ability to input work records into the ticket system in a timely and accurate manor.
Ability to organize, prioritize, and meet deadlines.
Ability to work independently.
Ability to obtain, clarify and exchange information.
Ability to move up to 60 pounds using proper safety precautions and assemble and set up equipment.
Ability to establish and maintain effective working relationships with a variety of people in a multicultural, diverse socio-economic setting.
Ability to participate as a team member.
Required Licenses/Special Requirements:
Valid Washington driver’s license with access to personal transportation.
Required to concentrate on detail; exposed to computer display terminals and monitors; may work in confined areas; may be required to work irregular hours, weekends and/or flexible schedule for installation, maintenance or repair of equipment/software; required to adapt to shifting priorities; travels to all district sites and other remote locations; required to move heavy objects.
Job Locator Number: D0425
Location: Tacoma, WA
Application Method: Online
Base Pay: $49,693 - $63,497 YR