Employer: JOhn I. Haas Inc.
Sales Administrative Coordinator:
John I. Haas, Inc. -
John I. Haas is looking for a customer-service and team-oriented individual to join our Sales Administration team. This position is responsible for post-sales activities related to the proper execution of orders. Specifically, this includes: order fulfillment, customer service, contract management, and logistics and accounting coordination. This position provides support to our lead sales team through proposal preparation and acting as a liaison between them, our customers, and other internal departments to ensure timely and accurate accomplishment of order fulfillment and compliance with internal processes.
Essential functions/majority of time spent:
Coordinating order fulfillment for hops and hop products for domestic and international customers, including product quote development, production scheduling, shipping and invoicing initiation, and addressing customer complaints if any should arise.
Providing sales support to the corresponding lead sales (e.g., preparing offers, disseminating information to customers including appropriate information about company products and services, managing customer contracts and inventory, coordinating product samples, etc.). This may include client-related travel.
Providing best-in-industry customer service when responding to client needs, requests, questions, in a timely and professional manner.
Requirements/Conditions of employment:
Must be able to pass pre-employment background check and drug test (including random drug tests in accordance with company program)
Must be able to work the scheduled 40 hour work week with occasional overtime (hours worked over 40 in the work week are paid at the standard overtime rate)
Excellent written, verbal, and interpersonal communication skills including ability to communicate in a courteous and tactful manner with co-workers and customers
Strong administrative, typing, computer and word processing skills (Microsoft Word and Excel). Experience with office equipment and general office procedures
Ability to work independently and as a team member in a busy environment, including ability to handle multiple tasks and meet deadlines under pressure
Strong initiative including willingness and ability to adapt to change
Detail-oriented with basic mathematical and analytical skills
Bachelor’s Degree or equivalent experience in related field (i.e., experience with exporting and importing preferred)
Coordinators working with certain customers will be required to be bilingual in English and Spanish (other languages helpful, especially Portuguese)
Knowledge of Inco-terms or international shipping, as well as domestic shipping
Experience as an ERP applications user
Job Type: Full-time
Custom: 2 years
Shipping: 1 year
Excel: 1 year
Word Processing: 2 years
Location: Yakima, WA
Application Method: Online
Base Pay: DOQ