Devfuzion is a fast paced MSP looking for the best Network Administrators in the Tri-Cities. The Network Administrator is responsible for maintaining the design and integrity of customer internal systems, including hosted cloud environments. The candidate must be able to clearly and effectively communicate technical needs and resolutions to customers, work well in a team environment, and demonstrate a professional ethic at all times.
•IT Support relating to issues with the internal systems and network infrastructure.
•Support services for Microsoft related technologies: Windows Server, Exchange, SQL, Terminal Server, etc.
•Support services for virtualization technologies: VMware and Microsoft Hyper-V.
•Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
•Administer hosted and cloud solutions for customers using technologies that meet their requirements.
•Support disaster recovery solutions.
•Remote access solution support: VPN, Terminal Services.
•Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
•Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
•Document maintenance for all computer systems and network infrastructure.
•Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
•Improve customer service, perception, and satisfaction.
•Ability to work in a team and communicate effectively.
•Escalate service or project issues that cannot be completed within agreed service levels.
•Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
•Document internal processes and procedures related to duties and responsibilities.
•Responsible for entering time and expenses ticket system
•Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
•Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, Cisco CCNA, or VMware VCP
•Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
•Diagnosis skills of technical issues.
•Ability to multi-task and adapt to changes quickly.
•Technical awareness: ability to match resources to technical issues appropriately.
•Service awareness of all organization’s key IT services for which support is being provided.
•Understanding of support tools, techniques, and how technology is used to provide IT services.
•Typing skills to ensure quick and accurate entry of service request details.
•Self-motivated with the ability to work in a fast moving environment.
Educational/Vocational/Previous Experience Recommendations:
•BA/BS, preferably in computer science or a related field.
•Associates degree in Tech
•5 years or more of IT experience (Required)
•Competitive salary based on experience and qualifications.
•Health, Vision, Dental, and Life benefits.
•Performance based incentives.
•Full on the job training & support.
•Fun working environment and culture.
•Great opportunity for advancement.
Note: This position will require travel, good driving record and on-call rotation for nights and weekends.
Job Type: Full-time
Salary: $50,000.00 to $75,000.00 /year
•Network Administration: 5 years
Required license or certification:
Location: Kennewick, WA
Application Method: Online
Base Pay: DOQ