The Referral Coordinator executes patient insurance referrals, consultations, and diagnostic procedures relating to the clinic. Schedules consultation and diagnostic appointments for patients per provider/assistant request and documents necessary information. Completes requested forms for Medicare, the Department of Health, Social Services, Insurance, and specialty offices. Obtain insurance authorization for appointments, if necessary. Contact patients to provide appointment date, time, location and preparation information for appointment, if appropriate.Answers questions regarding patient appointments and testing. Answers telephone, screens calls, takes messages, and provides information. Responds to voice-mails and/or messages from patients, and schedules as needed.
High school graduate or equivalent.
One year experience in the medical or health insurance field.
Licenses/Certificates/Registration: Current Washington State driver's license, preferred. If a licensed driver, proof of automobile liability insurance coverage required.
Knowledge/Skills/Abilities Required: Ability to read, write, and communicate clearly in English; keen organizational skills; knowledge of medical terminology/abbreviations; ability to appropriately address irritated patients; knowledge of established professional customer service concepts, principles, and practices; display a pleasant and courteous telephone manner; ability to work under stressful conditions; ability to prioritize and execute a variety of tasks simultaneously; ability to work with frequent interruptions; proficient in common computer applications.
At Virginia Mason Memorial, our vision is to "create healthy communities one person at a time." This means that each member of our award-winning team works to provide our patients, and their families, with the best medical and individual care possible.
Why do we do what we do? As the region's leading health care provider and Yakima's largest employer, we believe that by improving health, we will transform Yakima! We work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. Does this sound like the place for you? We would love to hear from you! Come be the best of the best with us!
We offer competitive benefits and compensation, including a generous 401K plan, medical, dental, vision, and life insurance, an employee wellness clinic and leadership development and education.
"Yakima Valley Memorial Hospital provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will."
Configurated Hours :
Configurated Hours: Configuration 40 hour work week - Overtime accrues when working over 40 hours in a Sunday - Saturday work week
Contact Person: Amy Kubishta
Location: Yakima, WA
Application Method: Online
Base Pay: DOQ