Job Details

Job Title: Field Service Technician - Ellensburg, WA

Posted on January 29, 2018

Employer: Washington Tractor, Inc.

Job Description:
The Washington Tractor Field Service Technician role is at the heart of our Aftermarket Division. The Field Service Technician plays a significant role in driving profitability through excellent customer service, technical and operational excellence, and implementing best practices for on-site service of customer equipment. By partnering closely with the Service Manager, Service Writers and Customers, the Service Technician ensures customer expectations are met.

Purpose:
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.

Essential Duties:
o Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag
Management Solutions (AMS) products
o Participates in required Service EDUCATE Training programs
o Supports customer clinics
o Reviews and explains any maintenance, repair, or other service concerns directly with the customer and
documents on work order
o May promote and sell dealer service programs directly to customers
o May establish and implement effective stocking processes with the Parts Department to maintain the proper
seasonal parts inventory in the vehicle
o Maintains current knowledge of John Deere and competitive products
o Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
o Follows all safety rules and regulations in performing work assignments
o Completes all reports, logs and forms required in conjunction with work assignments
o Accounts for all time and material used in performing assigned duties Experience, Education, Skills and Knowledge:
o 4+ years of experience performing service repairs.
o Valid driver’s license required and maintain a company insurable driving record: Must have a clean driving record.
o Advanced or Master Service Technician certification preferred.
o Outstanding interpersonal and customer service skills.
o Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
o Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
o Ability to use Service Advisor and basic computer functions.
o Ability to operate vehicles and equipment used for diagnostic purposes.
o High School Diploma or equivalent experience required; Associates degree preferred.
o Ability to work in a team environment and independently.
o Proficient oral and written communication skills.
o Customer Focused communication style.
o Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
o Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
o Ability to operate vehicles and equipment used for diagnostic purposes.
o Ability to provide your own set of hand tools, specialty tools will be provided by the company.
o Valid driver’s license required; CDL (Commercial Drivers License) preferred.
o Fork lift license preferred.

Contact Person:
Phone: (509) 962-6801
Email:
Location: 1004 Canyon Rd, Ellensburg, WA 98926
Application Method: Online
Base Pay: DOQ

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