Job Details

Job Title: Computer Support Technician 2 - Seattle, WA

Posted on December 20, 2017

Employer: University of Washington

Job Description:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our Benefits page.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for four consecutive years.

The UW Department of Radiology is internationally recognized as dynamic, progressive, with high impact on the present and future of the field of Diagnostic Imaging. As a ³Top Ten² Radiology Department in a US News and World Report ³Top Ten Hospital², the academic Radiology enterprise complements the clinical, teaching and research activities of one of the nation's leading Medical Schools. The broad strength of the University of Washington is reflected in its recurring rank among the top two recipients of federal research grants.

The Department of Radiology currently has an outstanding opportunity for a COMPUTER SUPPORT TECHNICIAN 2.

The Computer Support Technician contributes to the growth & success of the Department by executing the mission and vision. The successful candidate will monitor data center operations; respond to alarms, alerts and events taking place on systems; monitor and maintain backup systems for all departmental servers and workstation systems; update and create new scripts for backup and other routine jobs. Independently maintain server-based computer support tools such as remote desktop, VPN, automated patching, software auditing, and remote installation. Recommend usage strategies for systems; provide instruction on system/software operation and functionality; write support documentation and prepare user training materials. Install and update systems/software; maintain and update desktop computer and server systems; diagnose and resolve hardware problems and participate in testing and evaluating hardware. This position supports multiple sites at UWHS, UWMC, HMC, VAMC, UDB, and CHRMC. This position also frequently interacts with other clinical and research facilities in the region.

The Computer Support Technician contributes to the growth & success of the Department by executing the mission and vision. The successful candidate will monitor data center operations; respond to alarms, alerts and events taking place on systems; monitor and maintain backup systems for all departmental servers and workstation systems; update and create new scripts for backup and other routine jobs. Independently maintain server-based computer support tools such as remote desktop, VPN, automated patching, software auditing, and remote installation. Recommend usage strategies for systems; provide instruction on system/software operation and functionality; write support documentation and prepare user training materials. Install and update systems/software; maintain and update desktop computer and server systems; diagnose and resolve hardware problems and participate in testing and evaluating hardware. This position supports multiple sites at UWHS, UWMC, HMC, VAMC, UDB, and CHRMC. This position also frequently interacts with other clinical and research facilities in the region.

Essential Duties & Responsibilities:
Technical Support:
•Coordinate repair scheduling, complex service requests, records maintenance, service contracts, user accounts, security, and workstation configurations; establish procedures for monitoring and prioritizing system usage
•Use diagnostic tools and troubleshooting processes to determine if problems are due to equipment, network or application errors;
•Assist users in the use of a variety of hardware devices and software packages; troubleshoot and resolve problems such as board swapping and revising configuration settings to allow hardware and software operability;
•Maintain departmental servers, Workgroup Manager, file sharing, permissions, user accounts;
•Install and configure newly acquired Macintosh & PC computers and various software packages; Maintain records on hardware and software configurations, network performance and configurations;
•Write, maintain and update users manuals, system support manuals and other types of documentation;
•Establish requirements for multiple systems interfacing and transferring of files; coordinate implementation of requirements with management, technical staff and users;
•Train users on specific packaged software applications;
•May install and configure small local area networks;
•Perform research and provide information to management regarding new technology and equipment;
•Maintain and/or modify electrical power and conversion and distribution systems;
•Confer with manufacturer's representatives in determining equipment problems;
•Complete work orders such as aligning disk drives, connecting and moving devices, or creating autonomous networks;
•Develop (or oversee the development and maintenance of) an inventory of spare parts and supplies; may create and maintain database files for equipment inventory;
•Fabricate cables for use in interfacing peripherals with computers, etc.
•Prepare and submit warranty claims, parts and documentation associated with warranty repairs to vendors;
•Maintain all appropriate documentation on equipment, systems, etc. in department;
•Perform related duties as required.
Self/Team Development
•Provide innovative, visionary and collaborative initiative.
•Continue to grow your own skill set necessary in your position.
•Contribute to a team atmosphere in working with all internal/external customers.

Minimum Requirements:
•One year of experience as a Computer Support Technician I OR equivalent education/experience
•Proficient knowledge of Microsoft Office Products – Word, Excel, PowerPoint, and Outlook
•Professional appearance, communication style, and presentation skills
•Time management, multi-tasking, detail-oriented, and organization skills
•Positive attitude to thrive and succeed in a fast-paced environment

Desired Education/Experience/Skills:
•Associate degree or other related technical certification training related to Information Technologies and 1 year of experience in the IT industry OR 2 years of work experience in a large enterprise IT environment, demonstrating continued growth in progressively more complex technologies (e.g. system administration; scripting, programming; and networking principles, protocols, and architecture) OR a combination of education and large IT enterprise experience plus 1 year of experience in the IT industry OR equivalent education/experience
•Some familiarity or ability to troubleshoot audio visual conference equipment.
•SQL Query Experience

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.

Contact Person:
Phone:
Email:
Location: Seattle, WA
Application Method: Online
Base Pay: DOQ

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