Job Details

Job Title: IT Desktop Support - Vancouver, WA

Posted on December 20, 2017

Employer: PeakReliability

Job Description:
The successful Desktop Support candidate will gain valuable insights to how the power industry functions at a massive scale. As a small desktop support team, there will be wide exposure to various technologies. If you are interested in gaining experience in arguably the most fundamental industry upon which modern society is built, developing top-notch Desktop Support skills, working with a friendly and cooperative IT group in a company with some of the best benefits in the industry – this is the place for you!

Position Overview:
Under the direction of the Manager of IT infrastructure, the IT Desktop Support position will provide day-to-day desktop support for all Peak employees, including those working remotely or in satellite Peak offices. This IT Desktop Support position will also be involved in 24 hr on-call responses to critical user issues that occur with Peak RC employees.

We offer our employees opportunities for career development and training, providing new and valuable skills and experience. We are located in two of the country’s most beautiful locations: Vancouver, Washington and Loveland, Colorado, both of which provide easy access to urban attractions and outdoor adventures.

Major Duties:
•Provide desktop support to all Peak staff either in person or via phone for all company-supported applications, including set-up and overview for new employees and on-going training for all.
•Install, support and troubleshoot laptops, desktops, software and/or network problems (wireless, printing, switches, etc).
•Determine source of computer problems (hardware, software, user access, etc.) and make corrections as needed.
•Assist customers with software issues, including commonly used client applications (e-mail, word processing, spreadsheets, presentations)
•Ensure the reliable operation of desktop support equipment
•Maintain an accurate inventory of all desktop systems
•Communicate ongoing and repetitive customer issues to senior technical staff
•Advise staff on appropriate action to ensure computing needs are met.
•Document resolutions for future reference.
•Work one-on-one with staff on application projects.
•Provide recommendations on company application purchases as requested.
•Assist IT and other departmental employees with projects and support.
•Maintain an accurate inventory of all workstations, laptops, printers, etc.
•Decommission outdated equipment
•Other duties as assigned.
•Participate in all call rotation
•Assist with evening shift changes
•Make patch cables and assist with wiring.
•Document changes in a formalized change management system

Minimum Qualifications:
•High school diploma and related IT certifications resulting in demonstrated ability to perform major duties.

•1-4 years current work experience in an information technology role with an emphasis on end-user service in a medium to large company.
•Experience administering Active Directory to include contact and distribution lists in an enterprise environment.
•Experience in supporting desktop hardware and software for more than 100+ users.
•Experience with Microsoft desktop operation systems, XP, 7, or 8
•Experience working in a regulated industry.
•Experience with Cisco VOIP phones.
•Excellent written and verbal communication skills.
•Demonstrated ability to learn quickly and work independently.
•Demonstrated ability to function effectively in a team environment.
•Experience using windows image deployments.
•Experience with Microsoft office suite 2013

Salary and Benefits:
The salary will be competitive and commensurate with relevant experience as well as the responsibilities of the position. The position is eligible for a full benefits package, including medical, dental, vision, life insurance, short-term and long-term disability, tuition reimbursement, 401(k) plan, and paid personal time. Our benefits package help employees balance professional and personal lives while encouraging ongoing growth and development.

Qualified candidates will have three options to apply for this position. 1) Select the “Apply Link” on the website 2) Email resume and cover letter to Peak careers email with the position listed in the subject line; 3) Immediately start a HireVue screening interview using the following URL

Peak’s Mission:
Peak Reliability assures the reliability of one of North America’s largest electrical grids in North America, including 14 western states, one Canadian province and the northern portion of Baja California, Mexico. As we adopt and pilot innovative new technology for the nation (the Western Interconnection Synchrophasor Program, or WISP), we are offering electrical engineering graduates and experienced utility system operators the chance to get in on the ground floor of this new technology. This cutting edge system allows us to identify and analyze system vulnerabilities in real time.

EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All offers of employment made by Peak are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 48 hours of any conditional offer of employment).

Behaviors Preferred:
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Functional Expert: Considered a thought leader on a subject

Motivations Preferred:
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

1-4 years: Supporting desktop hardware and software for more than 100+ users.

1-4 years: Administering Active Directory to include contact and distribution lists in an enterprise environment.

1-4 years: Current work experience in an information technology role with an emphasis on end-user service in a medium to large company.

Contact Person:
Location: Vancouver, WA
Application Method: Online
Base Pay: DOQ

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