Job Details

Job Title: Field Support Technician - Lacey, WA

Posted on November 30, 2017

Employer: Employment Security Department

Job Description:
Description:
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Here at the Employment Security Department (ESD), we believe in the power of finding the right job for each person, every time. We do this by connecting employers with job seekers and supporting transitions to new jobs, ultimately empowering careers.

Our Workforce Information Technology Services (WITS) Division supports our mission by managing, developing, supporting and maintaining our computer systems. We also support web technologies, network and data communications, as well as mainframe security and data.

We are in need of a Field Support Technician (ITT2) that will be the first line of contact for issues related to our IT systems. Your high level of customer service will ensure the agency's desktop and infrastructure equipment are highly functioning. You will also ensure the timely resolution of issues and service requests by coordinating solutions with other IT support groups.

Your role will be critical in ensuring our end users have the tools they need to best support the job seekers and employers of Washington State. If this sounds like something you'd enjoy, then we encourage you to apply now!
Duties
As a part of our team, you will assist with providing customer and desktop end user support for local and statewide IT systems.

Some of what you'll enjoy doing:
•Troubleshooting, diagnosing and resolving reported system incidents for end users throughout the state.
•Installing and configuring hardware such as computers (PC's), laptops, tablets, Chromebooks and other desktop hardware as required.
•Reconfiguring, installing and moving desktop computer equipment and printers.
•Responding to requests and incidents from customers submitted via telephone, email and Remedy tickets.
•Assisting with inventory tasks, such as tagging equipment and logging equipment in tracking system.
•Coordinating and assisting with customers and Facilities on site relocations, new sites and large department moves.

Qualifications
Required Qualifications:
•Two years of experience with consulting, installing and/or maintaining IT Infrastructure devices and PCs/Laptops/Tablets and general technical support in IT.
•Experience with SCCM, MS Active Directory, MS Windows operating systems and MS Office suite.
OR •Combination of education and/or relevant IT experience.
Preferred/Desired Qualifications: •Certification in ITIL, A+, and N+
•Experience with ticketing systems for incident, problems and defects.
•Knowledge of systems security issues.

Supplemental Information:
Attach a resume and letter of interest to your on-line application (through the Add Attachment(s) field).
•A resume will not substitute for the "work experience" section of the application.
•Applications with comments such as "see attachments" or "N/A" in the supplemental question responses will be considered incomplete.
Other Information •As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.
•This recruitment may be used to establish a qualified pool of ITT2 candidates for agency-wide vacancies in the next six months.
•Employment Security Department is an equal-opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request to individuals with disabilities.
•If you are having technical difficulties creating, accessing or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.

Contact Person:
Phone:
Email:
Location: Lacey, WA
Application Method: Online
Base Pay: $35,808 - $46,596 YR

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