Job Details

Job Title: IT Support Specialist - Olympia, WA

Posted on November 30, 2017

Employer: Hands On Children's Museum

Job Description:
IT Support Specialist:
The IT Support Specialist is a part-time (20 hours per week) position is responsible for day-to-day desktop hardware and software technical support for the Hands On Children’s Museum. This position reports to the Director of Business, HR & IT and has frequent contact with staff at all levels of the organization; provides advice, technical support, and problem-solving services to staff throughout the organization; and provides formal and informal computer training and assistance.

Essential Functions :
Responsible for exercising discretion and independent judgment to complete assigned duties which include but are not limited to the following:
•Provide first-level remote and on-site support including maintaining, analyzing, troubleshooting, repairing and installation of all IT supported hardware, software, and Windows and Mac operating systems, applications and peripheral devices;
•Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, tablets and mobile devices;
•Assist with the operation of HOCM’s voice and data systems, including telephone system, voicemail, local and long distance and wireless communications;
•Identify issues and develop appropriate resolutions to ensure user needs are met;
•Install computers, system components, or peripheral hardware or software and provide documentation and training to users;
•Assist with system administration, including user account maintenance, application maintenance and ongoing maintenance of hardware and software;
•Assist with system upgrades, relocations, and other projects as needed;
•Assists in capturing routine file backups and file restoration for all shared information processing systems
•Assist with inventory management of hardware and software;
•Record all support interactions and identify when problems need to be redirected or escalated for resolution;
•Educate and inform end-users regarding compliance with HOCM’s Office Technology Policy;
•May assist in the management of contracts with vendors and consultants as appropriate;
•Demonstrate regular and reliable attendance.

Qualifications:
K* *nowledge:
•Current methods and tools for managing and diagnosing personal computers in a network environment;
•Windows and Mac computers, operating systems and applications;
•Computer hardware and software repair, installation, maintenance, upgrades, and documentation;
•Understanding of network systems administration principles
•Understanding and application of network security best practices, trends and procedures and data recovery practices
•Modern office procedures, methods, troubleshooting and problem-solving protocols;

A* *b ilit y to:
•Proficiently perform installations, maintenance, and problem diagnosis and repair of computer hardware and software installations;
•Install, operate, and troubleshoot a wide variety of software used by HOCM;
•Quickly learn new technologies, systems, and software;
•Maintain and troubleshoot network and workstation operating systems;
•Research and analyze possible solutions to problems
•Write and communicate clearly and concisely;
•Prioritize workload and meet competing deadlines;
•Delivering responsive and high-quality customer service
•Independently manage workload and execute tasks in a timely manner;
•Work occasional evenings for HOCM special events;
•Lift 50 pound

Experience & Education :
Associate’s Degree in Computer Science or related field and two years’ experience with the installation, troubleshooting, repair, and maintenance of computer systems, OR any combination of experience, education, and training that would provide the level of knowledge and ability required. Must be a high school graduate or equivalent.

Certifications, such as Microsoft (MCP, MCSA, MCSE), (A+, Network+, Security+), or other applicable certifications desired. Experience with Microsoft SharePoint preferred.

W* *orking Conditions: The IT Support Specialist works primarily in a busy office setting with continuous interruptions.

Submit cover letter, resume, and 3 references.EOE No Calls, please

Job Type: Part-time

Required education:
•High school or equivalent

Required experience:
•IT Support: 2 years

Contact Person:
Phone:
Email:
Location: Olympia, WA
Application Method: Online
Base Pay: DOQ

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