PC/Network Support Technician
About the Organization Catholic Charities of the Diocese of Yakima provides help and creates hope for thousands of people each year regardless of religious, social or economic backgrounds. Catholic Charities provides a myriad of vital services in communities through its network of agencies: Catholic Family & Child Service, Catholic Charities Housing Services and the St. Vincent Centers.
Although rooted in a Catholic tradition that shapes its core mission of service to all, it exists within a pluralistic community. Perhaps as many as 85% of the agency's staff is non-Catholic, although that figure is not tracked. Similarly, the vast majority of those being served are not Catholic. Today, those continuing to write the history of the agency include a variety of people of good will, Catholic and non Catholic alike, who are called by many reasons to serve.
"Bringing Hope to Life"
What you can expect as an PC/Network Support Technician....
The PC Network Support Technician is responsible for assisting the Director of IT with the information and communications systems for the Catholic Family & Child Services in Yakima, Richland, Wenatchee, Catholic Charities, Catholic Charities Housing Services, Diocese of Yakima Housing Services, and the Pastoral Center Office of the Catholic Diocese of Yakima
◾Assist in the maintenance of the day to day computer systems operations
◾Troubleshoot any problem areas as requested
◾Assist with the tracking of software licenses
◾Provide coverage when the other IT staff is out of the office
◾Travel to other offices as requested with mileage reimbursement
◾Assist with end user support issues
◾Track all staff technical support requests in a ticketing system (SysAid)
◾Assist with the support and maintenance of the following server/client based and other software platforms
◾Google G Suite
◾Hyper-V, Active Directory, Group Policy, WDS, WSUS
◾Casemaster, TMS, Nutrition Manager, Medisoft, Voltrack, Symantec Endpoint, etc.
◾Implement updates and development changes to the computers and system network
◾Assist with the installation of new computers and software as requested
◾Assist with the operation and maintenance of the network
◾Assist with network infrastructure MACs (Cisco, Sophos, etc.)
◾Assist with the phone and voicemail system for the Pastoral Center of the Diocese of Yakima, including all central office locations
◾Add and remove employee names when requested
◾Configure Dial-in-Direct (DID) extensions
◾Assist with video conferencing needs- on call during normal business hours
◾If needed, travel to remote locations to assist with conferencing and video needs when remote support methods are unsuccessful
◾Perform other duties as assigned
What Catholic Charities expects from you....
◾High School Diploma with Technical School preferred
◾1 years’ experience in working with computer hardware and software required
◾Provide excellent customer service to staff and clients
◾Ability to communicate effectively with staff and managers
◾Ability to prioritize and manage multiple tasks with designated timelines
Location: Yakima, WA
Application Method: Online
Base Pay: DOQ