NOC Technician/Technical Help Desk - Portland, OR

Employer: Cook Solutions Group

Job Description:
Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for multiple Full-Time Network Operation Center Technician with excellent customer service, communication, and time management skills, and the ability to integrate into our "We Make It Happen!" culture.

Location: Portland, OR
Hours: Shifts may vary. The NOC is open 7 days a week from 5am - 10pm. NOC Technicians work four 10 hour shifts within that timeframe.

Responsibilities include, but are not limited to, monitoring dashboards and ticketing systems, responding to issues in a timely manner, working for external customers to monitor alarm and access control, ATM, and camera surveillance.

Duties and Responsibilities:
1.Monitors Dashboards and Ticketing Systems.
2.Reviews alarm activity and notifies appropriate parties.
3.Responds immediately to issues and/or escalates them when appropriate.
4.Remotely resolves issues.
5.Answers phones and provides exemplary customer service.
6.Troubleshoots ATM/alarm calls and Camera Surveillance.
7.Performs daily, manual status checks.
8.Performs other related duties as required.

•High School Diploma or GED equivalent.
•Working towards or has completed IT certification program.
•1-2 years related experience and/or training; or equivalent combination of education and experience.
•Customer service experience is a plus.
•Excellent oral and written communication skills.
•Excellent time management skills.
•Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office.

Contact Person: Amy Marconi
Phone: 971-219-6468
Location: Portland, OR
Application Method: Email
Base Pay: $16 hour

Posted on August 06, 2021

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