Customer Service Representative - Pasco, WA

Employer: Campbell & Company

Job Description:
Customer Service Representative
Location: Pasco, WADepartment: Residential Services
Type: Full TimeMin. Experience: Entry Level

WHO WE ARE -
Campbell & Company is an award winning, family oriented, and employee powered company. The most important strength of Campbell & Company is the people who work here. We have a staff of 200 employees and are pleased to have 25 employees who have been with the company for more than 10 years.

WHY WE NEED YOU
- Campbell & Company is continuously growing! To keep up with demand we need a talented individual to compliment our Residential team. Our ideal customer service representative will be highly motivated, have a strong ability to multi-task, while maintaining exceptional customer service, strong organizational and follow through abilities and superior communication skills with clients, office staff and team members.

THE BIG TASK -
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Our ideal candidate must have proficiency in the following:
Excellent customer service skills
Typing skills and proficient with phone systems
Highly organized and exceptional follow-through abilities
Strong Verbal and written communication skills
The ability to schedule accurately and correctly
Making outbound calls

KEY SUB TASKS -
Answer inbound calls
Make outbound calls to existing customers
participate in training
maintain and update our customer database
promote our brand
maintain communication with dispatchers and managers

SKILLS AND EXPERIENCE -
Desired:
1 year prior customer service experience

Required:
Highly organized
Strong verbal and written communication skills
Clearly understands what it means to work in a fast-paced, goal driven environment
Strong multitasking ability
Professional phone etiquette
Passion for providing great customer service
Excellent problem-solving skills
Positive attitude

WHAT WE OFFER -
Best Salary Structures with Incentives in our area
Medical Insurance and Health Savings Account
Short & Long-term Disability Insurance
Vacation
Sick Leave
Paid Holidays
Company 401(k)

Thank you for your interest in our opportunity! We look forward to hearing from you!

*Position is located in Pasco, WA, not a remote job*

Contact Person:
Phone:
Email:
Location: Pasco, WA
Application Method: Online: https://trustcampbell.com/careers/
Base Pay: DOQ

Posted on August 04, 2021

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