Customer Support - Hermiston and Hood River, OR

Employer: Blue Mountain Networks LLC

Job Description:
Primary Responsibilities

Provide Customer Support to end-users via telephone and email
Create web based trouble tickets with an emphasis on quality and efficiency
Managing inbound / outbound calls promptly and professionally
Work collectively with the Support team to reach various department goals
Assist customers with the initial setup of Wireless, DSL, VoIP, and other services
Take payments over the phone and assist with clarifying billing statements
Troubleshoot connectivity issues related to broadband, dial-up, and email
Reply to all email questions sent to
Support various internet-related software such as Microsoft Outlook and IE
Configure and test broadband equipment (i.e. DSL Modems, Wireless Routers)
Refer major computer hardware or software issues to Manufacturers for service
The ideal Support Agent should also possess the following skills:

Able to work as a team member in a fast-paced call center environment
Capable of working independently and collectively to meet deadlines
Able to promptly answer Support-related calls and emails
Self motivated, detail-oriented and organized
Experience troubleshooting computer hardware and software issues
Proficient in Internet applications such as email clients and web browsers
Excellent communication, interpersonal, and organizational skills
Must be able to work flexible hours as well as weekends
Typing proficiency of 40-60 wpm
To Apply
We request your initial contact be via e-mail at

Please send cover letter/resume. We will contact you within 2 weeks if we are interested in setting up a meeting. We will keep your application/resume on file for 6 months. Should an appropriate position become available during that time, you will be contacted.

Contact Person: Dave Keleher
Phone: (541) 386-8300
Location: Hermiston and Hood River, OR
Application Method: Email
Base Pay: Pay: $14.06 - $20.52 per hour

Posted on July 07, 2021

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