Dispatcher - Traffic Safety Systems Operator 3 (Job Number: 21DOT-SCR-51054) - Union Gap, WA

Employer: WSDOT

Job Description:
Dispatcher - Traffic Safety Systems Operator 3
$40,440.00 - $54,108.00 Annually
Location: Yakima County - Union Gap, WA
Job Type: Full Time - Permanent
Department: Dept. of Transportation
Job Number: 21DOT-SCR-51054
Closing: 7/6/2021 11:59 PM Pacific

About WSDOT:
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity:
WSDOT is currently seeking a Traffic Safety Systems Operator 3 (TSSO) for the Central Washington Transportation Management Center (CWTMC). This position serves in the operations center of all Intelligent Transportation Systems (ITS) equipment in the South Central Region and supports the North Central Region when needed. The primary responsibility of the CWTMC TSSO is to serve as a journeyman-level shift operator overseeing the electronic communication systems and will be the primary shift operator responsible in the absence of the supervisor for the operations of the CWTMC. The incumbent will receive, transmit, and coordinate roadway conditions and service requirements via multi-frequency radio base stations. They will also monitor and operate freeway traffic control systems and computer enhanced distribution systems on the roadway; as well as, for the media.

What to Expect:
The TSSO 3 will work in the South Central Region Traffic Management Center, an area that receives extreme weather conditions, to actively gather information and maintain contact with WSDOT units, by phone or radio.

Among the varied range of responsibilities held within this role, the TSSO will:
- Serve as principal contact for the public and receive initial impact for complaints.
- Keep up to date on information regarding roadway conditions and incidents.
- Initiate appropriate action to report incident and keep command personnel informed as necessary.
- Operate personal computer utilizing engineering, computing, and word processing programs to update websites, highway advisory radio transmitters (HAR), and variable message signs (VMS/VSL) utilized by the public to view travel information.
- Relay emergency information to law enforcement agencies, ambulances, tow trucks, fire department, and WSDOT management.
- Work with an 800 MHZ radio to communicate with Maintenance personnel to recognize potential problems and system malfunctions to schedule repairs.
- Assume responsibility of TMC operations for radio and electronic communication systems in the absence of the Supervisor.
- Provide backup operations to the Snoqualmie Pass TMC; as well as, the North Central Region TMC.
- Perform other duties as assigned.

Qualifications -
To be considered for this opportunity, the following are required:
- High School graduation or GED.
- Strong background utilizing personal computers and skilled in computer data entry processes.
- Ability to use a phone and a 800 MHz radio system.
- Ability to recognize patterns of operation to assist radio technician efforts to troubleshoot problems that arise with a variety of electronic systems.
- Knowledge of work unit operations and procedures in various maintenance sections.
- Ability to monitor and evaluate multiple simultaneous incidents, determining which has priority, recognizing patterns to anticipate needs.
- Possess a valid Washington State Driver’s License.

It is preferred that qualified candidates also have:
Two (2) years of experience as a principal radio operator or dispatcher using multi-band, two-way radio equipment and personal computers preferred.

Important Notes:
- This position works a varied schedule, rotating days or nights, weekends, holidays, and overtime as scheduled; typically 12-hour shifts to assist in 24/7 operation of the Transportation Management Center.
- This position requires the ability to arrive at the job site within 30 minutes of being notified of an emergency shift change.
- The incumbent may have to sit or stand for long periods of time during severe weather and emergency situations.

- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 10 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply:
- Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
- In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications, and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies.
- This information can be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in, or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. WSDOT does not use the E-Verify system. For more information, please visit www.uscis.gov

Contact us:
For inquiries about this posting, you may contact the assigned Recruiter, Rachel Giese at GieseR@wsdot.wa.gov. Please be sure to reference 21DOT-SCR-51054 in the subject line.

Website: http://www.careers.wa.gov

Contact Person:
Location: Union Gap, WA
Application Method: Online: https://www.governmentjobs.com/careers/washington/wsdot/jobs/3119899/dispatcher-traffic-safety-systems-operator-3
Base Pay: $40,440 - $54,108 YR

Posted on June 22, 2021

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