Transit Operations Specialist - Yakima, WA

Employer: City of Yakima

Job Description:
Are you seeking to explore a new field of computer & equipment tech support? The Transit Division has an exciting opportunity for an experienced IT professional to provide technical support for their electronic hardware and software including computers, mobile devices, surveillance cameras and GIS systems.

The City of Yakima is a premier employer in the Yakima Valley with extensive opportunities for training and growth. The City offers a competitive benefit package including:

• Comprehensive medical, dental and vision coverage
• FREE healthcare clinic!
• WA State PERS pension plan
• 3% employer contribution to a 457 deferred compensation plan
• Generous accruals for vacation and sick leave
• Longevity pay
• Up to 5% special pay for English/Spanish bilingual and/or biliterate proficiency
• Much more!

1) Two (2) years professional experience performing computerized statistical/data research and analysis; AND an Associate Degree (AA) or 2-year Vocational School Certificate of Completion in Computer Science, Data Processing, Computer Technical Support or related;
2) Graduation from an accredited four-year college or university, with major course work in Transportation Planning, Urban Planning, Business, Computer Applications, Public Administration, or a related field.

Must possess and maintain a valid Washington State Driver’s License.

Job Summary:
Under general supervision and direction of the Transit Manager, a Transit Operations Specialist assembles and analyzes multifaceted transit data, performs complex modifications to transit routes and schedules, supports bus stop programs, prepares reports, and makes presentations. Work is performed with considerable latitude for independent judgment and initiative and is reviewed through performance, user reports, observation and results achieved.

Essential Functions:
Gathers, analyzes, and reports transit statistical data. Prepares a variety of daily, monthly, & annual reports, logs, and other records. Analyzes transit performance data, including passenger counts and vehicle running time data, for the purpose of modifying transit routes, bus stops, and transit schedules. Maintains and utilizes the database to collect route & passenger information. Recommends changes in routes and schedules to better accommodate public usage and demands. Assists in the development of bus stops, route schedules, and timetables. Uses complex, customized transportation scheduling and run-cutting software to develop transit routes and schedules.

Assists in the planning of the location and installation/removal of temporary & permanent bus stops to accommodate construction, road emergencies, and transit needs.

Analyzes asset maintenance and asset performance information. Performs facility and asset inventory counts. Compiles and reviews survey data & community input to recommend appropriate actions and address identified concerns.

Provides interface support to the City’s computer systems such as timekeeping system, accounting system, asset management system, passenger counting system, and a variety of on-board passenger information systems including: Global Positioning System (GPS), Geographic Information System (GIS), radios, automated Americans with Disabilities Act (ADA)-announcers, monitors and other visual & audio announcements. Pulls and analyzes bus and facility videos. Performs GPS data collection activities, maintaining data in GIS, and analyzing transit operational and performance data.

Uses standard word processing, drawing, and spreadsheet software to produce reports, correspondence, and manuals.

Coordinates with other departments in the preparation and review of transit-related information materials (e.g. public timetables, system maps, performance reports, transit website applications).

Requires regular and reliable attendance.

Performs other related duties as required.

Major Worker Characteristics:
Knowledge of the operational characteristics and standard practices used in the public transportation industry as related to service development and scheduling; Specialized automated scheduling and run-cutting software systems used to develop transit routes and schedules; Transit labor contract rules, and state and federal regulations as they apply to scheduling and service development; Methods and techniques of operational performance data collection and of performance and productivity measurement and reporting for a mid-sized public transit agency; Must be capable of data entry and analysis with strong proficiency in the use of Microsoft Office (Word, Excel, Access, and Powerpoint).

Ability to: understand and execute complex oral or written instructions in English; prepare correspondence including letters, reports, forms, work orders, and specialized documents using professional formatting, grammar, punctuation, accuracy; apply extensive or obscure guidelines to a wide variety of work situations; express ideas clearly and concisely, orally and in writing; organize and set priorities for work in a public environment with frequent interruptions while providing excellent customer service; demonstrate professional presentation skills and interact with all levels of staff; be detailed oriented and highly organized; work independently while using good judgment with considerable initiative; and maintain confidential information; establish and maintain effective working relationships with various transit user groups including the disabled, youth, and elderly; establish and maintain effective working relationships with employees, union, and general public; develop and maintain a working knowledge of federal, state, and local pertinent regulations; systematically gather, organize, analyze, and present data using a computerized environment; write understandable reports and convey technical information clearly to lay persons; plan work, think conceptually, observe and evaluate trends, analyze data, and reach reasonable conclusions; meet exacting schedules and timelines.

Work is performed primarily in an office environment while sitting at a desk or computer terminal for extended periods or while standing for a period of time. Occasionally needs to move inside the office to access file cabinets, office machinery, etc. Constant use of both hands in reaching/handling/grasping/fingering while performing duties operating on computers. Occasionally ascends/descends stairs while maintaining balance. Occasional bending/twisting at knees/waist/neck. Work may include lifting and carrying up to 25 pounds. Constant use of all senses including feeling/talking/ hearing/seeing while performing duties and communicating with co-workers, general public and completing all tasks as assigned. Must be able to distinguish color and maintain long-term and short-term memory. Work will require occasional travel to a variety of locations. May work outside in all weather extremes and be exposed to dust, pollen, noxious odors, and fumes, and/or vibrations. May work alone, with others, in confined spaces, or in noisy work areas. Will be required to wear safety protective gear when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent extension of work day to meet deadlines and attend meetings before and after normal working hours, potentially evenings and/or weekends. May have to interact with irate or agitated individuals.

Contact Person:
Location: Yakima, WA
Application Method: Online
Base Pay: $26.15 - $31.37 Hourly

Posted on June 14, 2021

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