Computer Support Technician - South Hill, WA (2 positions)

Employer: Clover Park Technical College

Job Description:
The Computer Support Technician is a project position that will end May 15, 2022

As the Computer Support Technician at Clover Park Technical College (CPTC), you will find job satisfaction as you solve technology challenges as you provide hardware, software, and network support to campus users. Through installation, troubleshooting, and repairs you will be supporting the college's missing of Educating Tomorrow's Workforce by creating and maintaining an environment of up-to-date technology for student success and institutional excellence.

A successful candidate will have the ability to contribute to the college's continued commitment to diversity by fostering a climate of multicultural understanding and appreciation.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect seeks to create an environment of innovation and excellence and focuses on student success, lifelong learning, and social responsibility.

The Computer Support Technician is an overtime-eligible, full-time position.

This position has been designated as a bargaining unit position represented by Clover Park Federation of Classified Employees Local 4789.

Duties and Tasks (Essential Functions)
Duty: Desktop System Support for Computers and Peripherals
Tasks Include:

Install, upgrade, and support current software.
Install, upgrade, and support desktop computers including transferring of data.
Provide maintenance and operation support for desktop computers and applications.
Troubleshoot and repair operations problems with computers, peripherals, and phones.
Perform installation and configuration of software applications.
Maintain, modify, install, test, and debug software such as operating systems, device drivers, memory managers, and communication software.
Collaborate with Desktop team on projects and allocated work tickets.
Provide user support for software, computers, and peripherals.
Install, support, troubleshoot, and repair multifunctional devices.
Use advanced hardware and software diagnostic tools to identify and repair problems.
Complete Help Desk tickets assigned, including troubleshooting, repairing and documenting.
Maintain records of hardware and software locations and configurations.
Duty: Network Support Within Assigned Buildings
Tasks Include:
Troubleshoot network connectivity from client to switch. Escalate to network team for port configurations.
Using a fluke network tester, tone out cables, and/or trace lines for troubleshooting and repair. Escalate to network team if necessary.
Assess client network needs. Assist with the network team for placement on VLAN and troubleshooting advanced problems.
Minimum Qualifications
Associate's degree in a computer-related field.
Customer service experience in a professional setting.
Experience working with multiple operating systems and wireless technology.
Ability to troubleshoot and research issues for resolution.
Excellent interpersonal skills and communication skills both verbal and written.
Ability to lift objects of 50 pounds to shoulder level.
Preferred Qualifications
Experience in IT support in the community or technical college system.
Ability to exercise independent judgment.
Ability to plan, organize, set priorities, and meet deadlines.
Experience with imaging and workstation management control systems, such as SCCM or Clonezilla.
Application Instructions
Complete application
Upload resume and cover letter describing your skills and experience
Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time.

Supplemental Information
At this time, Clover Park Technical College is not sponsoring H1-B Visas.


Land Acknowledgement Statement
We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity

Why we work for Washington State's Community and Technical Colleges
There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called State Board of Community and Technical Colleges (SBTC). We are proud to be part of an institution that believes in building strong people, families and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs and committees which engage you, while college guest speakers enlighten and inspire you.

Our History
Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders, and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation, and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC.

Equal Opportunity Employer
Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all positions without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.

Accessibility Statement
As part of our commitment to equal opportunity, we strive to promote an accessible workplace for all employees, not only physically, but digitally. We are working to enhance our accessible workplace technologies, including an accessible online application system. If you are unable or limited in your ability to use or access www.neogov.com or our Career page, www.cptc.edu/careers you can request reasonable accommodations by contacting Human Resources. To learn more about what Clover Park Technical College is doing to promote technology access for all, please visit www.cptc.edu/accessibility.

Jeanne Clery Statement
Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at http://www.cptc.edu/risk/safety/security. This report contains mandated information about current campus policies concerning safety and security issues, required statistics and related information from the past two calendar years. To obtain a paper copy of the report call 253-589-5633/253-861-6464 or online at http://www.cptc.edu/risk/safety/security

Contact Person:
Phone:
Email:
Location: South Hill, WA
Application Method: Online
Base Pay: $55,986.00 Annually

Posted on June 10, 2021

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