Technology Support Technician I - Grandview, WA

Employer: Grandview School District

Job Description:
Purpose Statement:
The job of Technology Support Technician I is done for the purpose/s of maintaining computer and network
equipment in a safe and functional operating condition; resolving immediate operational and/or safety
concerns; and providing in-service training and documentation on applications and hardware.

This job reports to Director of Technology

Salary Range: Working Days: Hours Per Day:
Position Location: District Office
Application Procedure
in district May 21, 2021; out of district May 28, 2021; open until filled
$23.14 to $27.52 5 days 8 hours per day

In district applicants must submit letter of interest to the Grandview School District Office at 913 West Second
Street, Grandview WA 98930 or to Out of district applicants must apply using our online job
application system FastTrack. FastTrack can be accessed through our website
For more information contact: Faviola Ledesma 05/14/2021 Reference Control Number:
Phone: 509-882-8500

Essential Functions:
•Administers district policies regarding use of computers and data access (e.g. updating virus software,
set passwords, etc.) for the purpose of ensuring compliance with district policy and departmental
•Assesses work order requests for the purpose of determining and implementing solutions.
•Assists users via remote connection for the purpose of troubleshooting and/or resolving workstation
•Attends meetings as assigned for the purpose of providing and/or gathering information relating to job
•Develops user job aids and on-line library of supplemental instructions for the purpose of enhancing staff
ability to utilize computer software applications.
•Installs printers, copiers, scanner, etc. for the purpose of ensuring availability for use by District
•Maintains a variety of application software products and programs (e.g. installing new software,
upgrades, loading user data, controlling passwords, etc.) for the purpose of ensuring availability and
functionality of district resources.
Requirements: Minimum Qualifications:
Skills, Knowledge and Abilities:
•SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet
changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job
include: adhering to safety practices; preparing and maintaining accurate records; and utilizing pertinent software
•KNOWLEDGE is required to perform algebra and/or geometry; read technical information, compose a variety of
documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge based
competencies required to satisfactorily perform the functions of the job include: concepts of electronics; in-depth
knowledge of hardware and software, strong customer service, current generation operating systems and network
•ABILITY is required to schedule a number of activities, meetings, and/or events; often gather, collate, and/or classify
data; and consider a variety of factors when using equipment. Flexibility is required to work with others in a wide
variety of circumstances; analyze data utilizing defined but different processes; and utilize equipment under a variety
of conditions for multiple purposes. Ability is also required to work with a diversity of individuals and/or groups; work
with data of varied types and/or purposes; and utilize a wide variety of types of job-related equipment. Problem
solving is required to analyze issues and create action plans. Problem solving with data frequently requires
independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific
ability based competencies required to satisfactorily perform the functions of the job include: displaying mechanical
aptitude; adapting to changing work priorities; establishing effective working relationships; communicating with
diverse groups; being attentive to detail; and working under time constraints.

•Performs workstation computer and peripheral set-ups (e.g. installation, testing, configuring, assigning
passwords, imaging, etc.) for the purpose of meeting the computer processing needs of the user.
•Performs basic network troubleshooting of hardware/software for the purpose of maintaining critical site
•Prepares and maintains manual and electronic documents, files and records (e.g. technology
procedures, inventory, printer IP spreadsheet, technology purchases, etc.) for the purpose of
documenting activities, providing written reference, and/or conveying information.
•Provides training in general computer use, software application, and server operations for the purpose of
ensuring the efficient use of computers and/or software application.
•Repairs computers, peripherals, network equipment and software, requiring specialized computer and
electronics repair skills both on-site and in the repair shop for the purpose of maintaining computer and
network equipment in a safe and functional operating condition.
•Requests quotes and procures equipment, supplies and materials for the purpose of maintaining
availability of required items and completing jobs efficiently.
•Responds to inquires/requests from a variety of district personnel for the purpose of providing support,
technical advice and operational assistance.
•Support assigned projects and programs (e.g. spam filtering, web security, computer lab setup, data
integrity, etc.) for the purpose of ensuring security and functionality of district supported software.
Supports classroom activities for technology related classes (e.g. robotics, broadcasting, computer
science, etc.) for the purpose of providing information regarding procedures, processes and safety.
•Troubleshoots user issues with computer workstations running Windows 10 (e.g. questions about
application software, connectivity issues, peripheral malfunctions, etc.) for the purpose of providing
immediate assistance to users for problem resolution.
Marginal Functions
•Performs other related duties as assigned for the purpose of ensuring the efficient and effective
functioning of the team.

Responsibilities include: working under limited supervision following standardized practices and/or methods; leading,
guiding, and/or coordinating others; monitoring budget expenditures. Utilization of resources from other work units is
often required to perform the job's functions. There is some opportunity to significantly impact the organization’s

Work Environment
The usual and customary methods of performing the job's functions require the following physical demands:
significant lifting, carrying, pushing, and/or pulling, some climbing and balancing, some stooping, kneeling, crouching,
and/or crawling and significant fine finger dexterity. Generally the job requires 40% sitting, 30% walking, and 30%
standing. The job is performed under minimal temperature variations and in a generally hazard free environment.

•Job related experience within a specialized field is required.
•Community college and/or vocational school degree with study in job-related area.
•A.A. may substitute experience or industry/technical certification (CISCO/Microsoft/CompTIA).
Required Testing: Certificates and Licenses
Continuing Educ. / Training: Clearances
None Specified Valid Driver’s License & Evidence of Insurability
"Hands on" Knowledge of laptop and desktop PC
systems (Windows 10)
Experience in a Windows server 2012R2 domain
PC and printer mechanical repair experience
Criminal Justice Fingerprint/Background Clearance
FLSA Status Salary Grade
Not Rated
The following policies have been adopted and are reflected in our employment practices:
Grandview School District does not discriminate in any programs or activities, to include employment, on the basis of se
race, creed, color, religion, national origin, age, honorably discharged veteran or military status, sexual orientation
including gender expression or identity, the presence of sensory, mental or physical disability, or the use of a trained dog
guide or service animal by a person with a disability. The Grandview School District provides equal access to the Boy
Scouts and other designated youth groups. The following person has been designated to handle inquiries regarding the
non‐discrimination policies: Shawnta DiFalco, Director of Special Programs and Title IX/Civil Rights/ADA/504 Compliance
Coordinator, 913 W. 2nd Street, Grandview, WA, 98930, (509)882‐8507,

Contact Person:
Location: Grandview, WA
Application Method: Online or Email
Base Pay: $23.14 to $27.52

Posted on June 10, 2021

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