Service and Support Technician - Allentown, PA

Employer: Grantek Systems Integration

Job Description:
As a key member of Grantek’s Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limited to: PLCs, HMIs, Sensors, VFDs, Industrial Networking.

Primary Job Responsibilities:

Provide technical support and maintenance services, both remotely and within customer facilities.
Provide an immediate response to all customer support inquiries.
Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.
Prepare and maintain accurate service call documentation.
Engage with internal Engineering personnel.
Train customer manufacturing personnel on applicable manufacturing systems.
Investigate, reproduce and provide technical solutions.
Identify process improvement opportunities.

Technologies Used:
*Note that Grantek understands you may not know each technology listed. We will train on areas that are new to you.

PLC Programming Platforms: Rockwell / Allen-Bradley, Siemens, Omron, Modicon, GE, etc.
System Networking: Ethernet, Routing and Switching, EthernetIP, DeviceNet, ControlNet, Profibus, DH+, Remote IO, Modbus, etc.
HMI Platforms: Rockwell / Allen-Bradley, Wonderware, Schneider Electric, etc.
SCADA Platforms: Rockwell / Allen-Bradley, Inductive Automation, Wonderware, GE, Siemens, etc.
Servo Motion Control: Rockwell / Allen-Bradley, Emerson, Omron, etc.
Vision Platforms: Cognex, Datalogic, Keyence, etc.
MES Platforms: Rockwell / Allen-Bradley, Sepasoft, Wonderware, etc.
High-level Programming: C#, Java, Python, HTML5, .NET, Cloud, SQL, VB, VBA, etc.
Database Platforms: Microsoft, Oracle, etc.
Operating Systems: Microsoft (current and legacy to NT), Unix, Linux, etc.
Project Documentation: Microsoft Office
Will typically possess 1 - 5 years of relevant industry experience
Possesses at least one of the following or is working towards achieving: EET diploma/degree or Mechatronics diploma/degree or Associates degree in Computer Science, Information Technology or related field required
Excellent communication skills – both verbal and written.
Valid Driver’s License
Have full-time access to a personal vehicle
Willingness to travel up to 80% throughout the NA
Is flexible with possible shift work; nights and days
Additional information
We are committed to the principle of equal employment opportunity for all employees and to provide Grantekians with a work environment free of discrimination and harassment.

Contact Person: Amna Yousaf
Phone: 2899627702
Location: Allentown, PA
Application Method: Email resume to
Base Pay: DOQ

Posted on May 17, 2021

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