Field Service Technician - Yakima, WA

Employer: Thermoforming Systems LLC.

Job Description:
Job Details:
•Review all training materials and learn methods of machine assembly and technical check out, as directed by Supervisor. This includes assisting in pre-shipment machine assembly, de-bug, testing with tools, and punch list development.
•Travel to customer’s facility to support startup or service of machines.
•Provide telephone support for customers as needed.
•Provide training to customers at TSL and at the plant site, as needed.
•Provide telephone support for other service technicians, as needed.
•Participate in the development and maintenance of machine control programming.
•Provide technical assistance for completing and updating the machine manuals.
•Continue learning new tools and concepts relative to performing assigned duties.
•Comply with TSL T&E policy, Work Hour policy and submit timely reports.
•Submit timely service reports (DSR’s) to Field Service Supervisor.
•Provide Service Order Proposals as needed to customers when requested.
•Communicate with customers with high regard to integrity and courteous professionalism.
•Apply learned “process knowledge” when starting up new machines in the field.

Skills Preferred
•Willingness to learn
•Problem solving
•Planning and Organization
•Microsoft Office Suite

Behaviors Preferred
•Enthusiastic: Shows intense and eager enjoyment and interest
•Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred
•Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
•Goal Completion: Inspired to perform well by the completion of tasks
•Self-Starter: Inspired to perform without outside help

Education Preferred
•Technical/other training or better.

Experience Required
•Able to read and interpret schematics and blueprints.
•Literate in MS office and other computer software and programs.
•Ability to deal effectively with customers
•Technical experience installing, troubleshooting, repairing and calibrating complex analysis tools of manufacturing systems.

Contact Person: Monique Macias
Phone: 509-454-4578
Location: Yakima, WA
Application Method: Online or Email
Base Pay: DOQ

Posted on May 13, 2021

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