Customer Service Representative - Spokane, WA

Employer: Premera Blue Cross

Job Description:
Work from home!

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

Frustrated not knowing your work schedule for next week? Next month?

Interested in professional development and being in a job with career possibilities?

Excited to help people? Want to work for a company that believes in your well-being? Generous benefits package that starts on Day 1 including health, dental, vision, PTO and incredible retirement packages.

Premera Blue Cross is hiring home based, full time (40 hours a week) Customer Service Representatives in Eastern Washington, Northern Oregon, Northern Idaho, and Western Montana. Learn more below and apply today for immediate consideration.

Currently hiring for our June 14th class.

As a Customer Service Representative in our Provider Services Group, you play an essential role in ensuring that our providers (Doctors, Clinics, Hospitals, etc) are able to provide services to our members. Providers often have questions that they are not able to resolve themselves and you help resolve those questions by providing information, answering questions and educating providers.

You will be executing a wide variety of tasks including managing inbound and outbound calls, conducting research on claim status and investigating requests. Your hard work and commitment to provide service will ensure that providers feel that they have received the level of support they expect. Occasionally, issues will require additional support and you will escalate them appropriately. You will also document all your work to ensure that we able to ensure accuracy, identify trends and improve overall processes.

•This is a work from home career opportunity.
•Equipment pick up will be from the Spokane, WA and Mountlake Terrace, WA campuses.
•Eleven (11) weeks of paid training.
•Upon successful graduation of the 11 week training, Premera will provide a one-time pre-tax stipend of $1,800.00 for home office furniture.
•Monthly pre-tax stipend of $40.00 toward internet service.

What you will do:
•Customer Service Representative Responsibilities:
•Accountable for inbound and/or outbound phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.
•Follow-up, resolve and document issues. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
•Follow up and route inquiries to correct departments for completion.
•Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
•Other duties as assigned.

Provider Representative Responsibilities:
Dedicated to providing customer service directly to our providers. Responsibilities include answering questions, responding to correspondence and following up and resolving issues as needed.

What you will have:
•One (1) year previous customer service experience.

Preferred Qualifications:
•Two (2) years of college level courses or two (2) years’ work experience with phone related customer service.
•Healthcare, benefits, call center, claims processing or Facets experience.
•Bilingual proficiency in a particular language (English/Spanish) with the ability to articulate messages and information clearly and accurately.

Knowledge, Skills and Abilities:
•PC skills to include the ability to navigate and keyboard through a variety of systems.
•Demonstrated positive tone of voice and empathy with caller while providing needed information in a timely manner.
•Strong written and interpersonal communication skills with ability to articulate messages and information clearly and accurately.
•Demonstrated ability to work in a structured/regulated and fast-paced environment with rigorous performance metrics.
•Ability to multi-task, pay attention to detail, prioritize work and work independently.
•Ability to understand and translate medical terms into plain language for our providers.
•Demonstrated positive tone of voice and empathy with caller while providing needed information in a timely manner.
•Knowledge and understanding of medical, pharmacy, and Blue Cross Blue Shield Association guidelines and policies.

•Remote
•What we offer
•Medical, vision and dental coverage
•Life and disability insurance
•Retirement programs (401K employer match and pension plan)
•Wellness incentives, onsite services, a discount program and more
•Tuition assistance for undergraduate and graduate degrees
•Generous Paid Time Off to reenergize
•Free parking

Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Contact Person:
Phone: 425-918-4785.
Email:
Location: Spokane, WA - Work from home!
Application Method: Online
Base Pay: DOQ

Posted on May 12, 2021

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