Customer Support - Hood River, OR

Employer: Gorge Net

Job Description:
Primary Responsibilities

•Provide Customer Support to end-users via telephone and email
•Create web based trouble tickets with an emphasis on quality and efficiency
•Managing inbound / outbound calls promptly and professionally
•Work collectively with the Support team to reach various department goals
•Assist customers with the initial setup of Wireless, DSL, VoIP, and other services
•Take payments over the phone and assist with clarifying billing statements
•Troubleshoot connectivity issues related to broadband, dial-up, and email
•Reply to all email questions sent to support@gorge.net
•Support various internet-related software such as Microsoft Outlook and IE
•Configure and test broadband equipment (i.e. DSL Modems, Wireless Routers)
•Refer major computer hardware or software issues to Manufacturers for service

The ideal Support Agent should also possess the following skills:

•Able to work as a team member in a fast-paced call center environment
•Capable of working independently and collectively to meet deadlines
•Able to promptly answer Support-related calls and emails
•Self motivated, detail-oriented and organized
•Experience troubleshooting computer hardware and software issues
•Proficient in Internet applications such as email clients and web browsers
•Excellent communication, interpersonal, and organizational skills
•Must be able to work flexible hours as well as weekends
•Typing proficiency of 40-60 wpm
To Apply
We request your initial contact be via e-mail at jobs@gorge.net

Please send cover letter/resume. We will contact you within 2 weeks if we are interested in setting up a meeting. We will keep your application/resume on file for 6 months. Should an appropriate position become available during that time, you will be contacted.

Contact Person:
Phone:
Email: jobs@gorge.net
Location: Hood River, OR
Application Method: Email
Base Pay: DOQ

Posted on May 10, 2021

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